Account Operations Manager

2 days ago

Toronto, ON, Canada CBRE Group, Inc. Full-time $70,000 - $100,000 Contract

About the Role:

Take ownership of operations as a CBRE Account Operations Manager. You will lead maintenance teams and drive safety standards across small to medium-sized properties. As part of our Contract Quality Management function, your work ensures that we not only meet our contractual obligations but deliver the high-quality service our clients expect.


What You’ll Do:

  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
  • Promote organizational capabilities and identify sale opportunities to potential clients.
  • Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
  • Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
  • Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
  • Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
  • Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
  • Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.