Claims Supervisor
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Our client, a premier global claims services provider, is seeking an experienced Claims Supervisor to lead a team of adjusters and support staff. This organization manages insurance claims on behalf of insurers, brokers, government bodies, and self-insured organizations, with a focus on exceptional customer service and strong outcomes. Poised for growth in Canada, this is a great opportunity for a results-driven leader ready to mentor a team and make a real impact.
The Opportunity:
You’ll lead a claims team handling Commercial Liability, Auto, and Property lines, driving hiring, development, and performance across a group of adjusters and technical/admin support staff. This role offers a diverse range of experience across jurisdictions, industries, and risks, and the chance to shape a culture of high performance and continuous improvement.
What You’ll Do:
- Lead and mentor a team of direct reports, setting goals and balancing workloads
- Drive adjuster hiring and development to build a high-performing, client-focused team
- Guide the team through litigation, mediation, and other legal processes as neededCommunicate proactively and professionally with clients, carriers, and brokers
- Continuously identify ways to improve team efficiency and quality using available technology
- Manage multiple priorities while recognizing coaching opportunities and positioning team members for success
What You Bring:
- High school diploma required; Bachelor's degree preferred
- Minimum 5 years of related claims experience
- Experience in Commercial Auto and CGL
- CIP completion or in progress
- Appropriate licensing/certification in relevant provinces, or ability to obtain
- Strong analytical, negotiation, and communication skills; ability to interpret documentation and resolve complex claims issues
What's Offered: Competitive compensation, comprehensive benefits, career development and ongoing learning opportunities, and a collaborative, people-first culture with accessible leadership.
Education Required
- Adjuster's License
- CIP
- CIP Partial Completion
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