Director Brokerage Client Services
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Lead brokerage client services at Livingston through service-level management, operational problem solving, and collaboration with release branch networks. Manage multiple teams across designated client accounts.
The Director Brokerage oversees service delivery for industry-related clients and regional support services. This leader maintains employee relations, strengthens client relationships, and improves end-to-end processing. Livingston operates customs brokerage and international trade services worldwide.
Key Responsibilities:
- Manage service levels against client expectations and needs
- Coordinate service teams with the release branch network
- Resolve workflow conflicts and client issues
- Track work volumes, accuracy, and performance indicators
- Plan operations, staffing, budgets, and support functions
Requirements:
- Ten or more years of progressive experience
- Associate degree or post-secondary business education
- Knowledge of brokerage operations policies and procedures
- Excellent leadership, analytical, and organizational skills
- Strong English communication and interpersonal skills
Use brokerage expertise, leadership, and operational judgment to strengthen client service delivery at Livingston across connected teams.
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