P&C Shared Services Administrator

Job Description

Posted Monday, July 27, 2026 at 8:00 AM

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: P&C Shared Services Administrator
Reports To: Manager, Total Rewards & Payroll
Employment Type: Full-time
Schedule: 5 days on/2 days off, Monday to Friday
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

The People & Culture team is committed to fostering a respectful, inclusive, and values-driven workplace. We work closely with leaders and employees to support meaningful work experiences, a positive organizational culture and strive to create an environment where people feel supported, heard, and valued.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Deliver employee and leader support by tackling inquiries, solving challenges, and guiding stakeholders through payroll, benefits, leaves, disability management, and employee lifecycle processes with accuracy, discretion, and exception service.
• Drive accurate semi-monthly payroll processing by coordinating payroll inputs, validating timesheets, managing employee data changes, investigating discrepancies, supporting audits, and providing backup coverage to ensure critical payroll deadlines are consistently met.
• Strengthen the delivery of benefits and RSP programs by coordinating plan administration, maintaining accurate records and reconciliations, supporting onboarding and offboarding processes, and ensuring employees and leaders have access to clear, current, and meaningful program information.
• Champion a positive and supportive employee experience by navigating leave of absence and disability processes, coordinating case activities, ensuring documentation accuracy, and partnering with stakeholders to achieve successful return-to-work outcomes.
• Strengthen data integrity and operational effectiveness by conducting audits and validations, investigating and resolving discrepancies, reconciling records, validating system transactions, and collaborating with People & Culture, Payroll, and Benefits teams to ensure accurate data, reliable reporting, and informed decision-making.
• Optimize data integrity across the employee journey by processing key lifecycle transactions, maintaining confidential records, and ensuring accurate, timely, and compliant information within Dayforce and supporting systems.
• Serve as the hub for payroll and benefits support, triaging requests, providing timely solutions, and connecting employees and leaders with the right expertise to resolve complex or sensitive matters.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you

• Diploma or degree in Human Resources, Business Administration, Payroll Administration, Accounting, ora relatedfield. An equivalent combination of education and experience may be considered.
• Minimum5-7years of progressive experience in payroll, benefits administration, disability management, leave administration, employee lifecycle processeswithin a complex organizational environment.
• Strongknowledge of Canadian payroll legislation, Employment Standards, benefits administration, leave management, privacy requirements, and HR record-keeping practices.
• Experience supporting payroll processing, data validation, reconciliations, compliance activities, and year-end requirements.
• Experience administering employee records andmaintainingdata integrity within an HRIS and payroll env