Tier 1 IT Support Analyst Role
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Key Responsibilities
• Deliver courteous frontline support for technical issues
• Troubleshoot laptops, printers, and network problems
• Escalate support issues when necessary
• Manage tickets with the Service Desk software
• Conduct hardware configurations and installations
Requirements:
• 2 years college diploma in IT or a related field
• 1–2 years experience in an IT Service Desk role
• Knowledge of Active Directory and Microsoft Exchange
• Strong problem-solving and communication skills
• Ongoing professional development commitment Utilize your IT expertise to enhance user experience at Reena in Thornhill.
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