Operations Manager, Private Services

Aroga Lifestyle Medicine is a collaborative, patient-centered healthcare organization serving patients in British Columbia and Ontario and expanding across the country. Our core team includes Specialist Physicians, Family Doctors, Nurse Practitioners, Allied Health Professionals, and Health Coaches. We are passionate about optimizing health and wellness through the latest evidence-based research and genuine patient care.

Aroga’s foundation is firmly built on whole-person care and is reflected in our clinical approach, practices, and patient programs. We believe that every individual, given the right tools, support, and knowledge, can be empowered to optimize their health and happiness. Our mission is to truly heal and inspire individuals, families, and communities.

Our Culture

We anchor our work in our Aroga community: our incredible patients and team members.

Grounded in best practices in competence, professionalism, and healthcare standards, we strive to foster a culture of openness, inclusivity, kindness, and care. Every team member understands how they contribute to Aroga’s mission and vision, feels empowered in their role, and has opportunities to provide input and feedback. We value our people and recognize that work/life balance, flexibility, and a supportive environment are essential for our team to thrive.

Operations Manager, Private Services

Role Summary

This is a primarily in-office role based at our Victoria office, with flexibility to work remotely as operational needs and circumstances permit. We are hiring a Private Health Services Operations Manager — a dynamic, broad-reaching leadership role at the center of Aroga's private services growth. You will lead and support the teams behind our growing portfolio of private programs and services, while also driving the sales, marketing, and operational engine that keeps this portfolio growing.

This role blends people leadership, revenue growth, and operational excellence. You'll work closely with senior leadership, administrative team and the clinical team to convert client interest into bookings, grow client lifetime value, strengthen retention, and support the campaigns and systems that make it all run smoothly. It's well suited to someone with a solid background in private health services, team leadership, marketing, and sales success — and offers a clear growth path toward a senior management position, as the private programs portfolio expands.

Just as important as the skill set is the mindset: this role suits someone who is genuinely drawn to the mission of lifestyle medicine. Many of our physicians and staff have chosen Aroga because they believe in what we're building toward a better model of healthcare in Canada — and we're looking for someone who shares that same sense of purpose in how they lead and grow this part of our business.

Compensation

$70,000–$80,000 base salary, plus a performance-based bonus and benefits.

Growth Path

This role is intentionally structured as a starting point, not a ceiling. As the private programs portfolio grows, we expect this position to grow with it — expanding into broader operational and revenue ownership across private services and systems, with a clear path toward a senior management role, potentially including leadership of a dedicated sales team.

We're looking for someone who wants to grow into this opportunity, not just fill it. Scope, seniority, and compensation are all expected to expand meaningfully as the portfolio grows and as this person takes on more ownership. This is a role for someone who wants to build something alongside us — and be rewarded accordingly as it scales.

Key Responsibilities:

• Lead and support the private services team members across Aroga's private programs and services
• Provide leadership and day-to-day support for the private services team
• Serve as a key point of communication between the private services team and other team leaders, clinic managers, and senior clinical team members
• Partner with clinical and sales leadership to keep operations, scheduling, and reporting aligned with program goals
• Convert leads into set appointments or other selling opportunities
• Convert first-time buyers into committed, repeat customers
• Facilitate upsells, repeat business, retention, and recurring revenue across private programs
• Mine internal data to identify additional selling and cross-selling opportunities, matching specific offers to specific prospects
• Build customer enthusiasm and evangelism, generating increased referral activity

Marketing & Campaign Support

• Support new product or service launches, seasonal promotions, and other limited-time campaigns
• Provide social media support for private programs
• Interact and collaborate wit