Manager, Telecommunications Support

• Department: Shared information MGMT Services-Digital
• Compensation: CAD 109162 - CAD 159162 - hourly

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:Non-Union
New or Replacement Position:Replacement
Number of vacancies:1
Site:Princess Margaret Cancer Centre
Department:Infrastructure Engineering
Reports to:Director, Infrastructure Solutions
Salary Range: $109,162 to $159,162 annually
Hours:37.5 hours per week
Status:Permanent Full-Time
Closing Date: September 7, 2026
Position Summary
The Manager, Telecommunications Support provides operational, technical, and strategic leadership for enterprise telecommunications and clinical communications services across UHN. This role is responsible for ensuring the reliability, security, and performance of critical communication platforms, including voice services, unified communications, contact centres, paging, alerting, mobility, and clinical communication systems. Working closely with Digital, clinical, and operational stakeholders, the Manager leads service delivery, modernization initiatives, vendor management, and team development in a complex multi-site healthcare environment. The position plays a key role in supporting patient care, emergency response, and organizational communication across UHN.
Duties

• Lead the day-to-day operations, support, and continuous improvement of enterprise telecommunications and clinical communications services across UHN.
• Oversee voice, VoIP, unified communications, contact centre, paging, alerting, mobile communications, and related telecommunications platforms to ensure service reliability and performance.
• Develop and implement telecommunications strategies, roadmaps, lifecycle plans, and modernization initiatives aligned with organizational goals.
• Manage a team of telecommunications professionals, including hiring, coaching, performance management, staff development, and workforce planning.
• Build and maintain strong relationships with internal stakeholders, vendors, and service providers to support operational excellence and project delivery.
• Manage telecommunications budgets, contracts, licensing, vendor agreements, and service performance metrics while identifying opportunities for cost optimization and service improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, Science, or a recognized equivalent combination of education and experience.
• 8 to 10 years of progressive telecommunications, unified communications, or infrastructure support experience in a complex enterprise environment.
• Demonstrated experience managing enterprise voice, VoIP, contact centre, mobile communications, paging, alerting, and clinical communication technologies.
• Previous leadership experience managing technical teams, including staff supervision, performance management, coaching, and development.
• Strong knowledge of IT service management (ITSM), incident management, change management, service continuity, and operational support practices.
• Experience managing vendor relationships, contracts, budgets, and technology lifecycle planning.
• Excellent communication, stakeholder management, and problem-solving skills with the ability to collaborate across technical and non-technical teams.
• Healthcare industry experience and familiarity with clinical communication systems, nurse call integrations, or healthcare technology environments is considered an asset.

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these