Senior Genesys Cloud Engineer: IVR, Bot
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AIR MILES Reward Program is seeking a skilled Genesys Cloud engineer to drive CX technology across multiple channels from development to production. The role emphasizes building and sustaining complex cloud contact center solutions, integrations with ERP/CRM, and robust on-call support to ensure continuity of service.
The ideal candidate will bring deep knowledge of Genesys Cloud components (CX, Architect, Voice, Digital, WFM, KM, and APIs), strong Python scripting, and experience with
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