Junior, Partner Launch Specialist

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

Role Summary

The Junior Partner Launch Specialist supports the successful launch of new FISPAN bank partners from contract signature through pilot, general availability, and handoff to FISPAN’s ongoing servicing and operations teams. Working alongside experienced Partner Success team members and cross‑functional partners, this role helps coordinate launch activities, prepare bank teams for operational readiness, verify production functionality, and provide a high‑touch experience to pilot clients.

The Junior Partner Launch Specialist is responsible for executing established launch processes, maintaining strong communication across stakeholders, tracking milestones and risks, and helping ensure that client onboarding momentum builds from the point the solution reaches production through transition to ongoing operations. This is an ideal role for someone who is highly organized, client-focused, technically curious, and ready to develop expertise in banking, payments, product launches, and partner management.

Key Responsibilities

1. Coordinate the Partner Launch Journey

• Support partner launches from contract signature through pilot, general availability, and operational handoff.
  
• Maintain operational launch plans, milestones, action items, dependencies, and target dates using established FISPAN launch processes.
  
• Coordinate meetings and post‑contract workshops with bank stakeholders and internal FISPAN teams.
  

2. Develop Product & Process Expertise

• Build strong working knowledge of FISPAN products, client onboarding processes, servicing models, and payment lifecycles.
  
• Understand the key technical and operational requirements associated with launching and supporting FISPAN solutions.
  
• Answer common product and process questions from partners, clients, and internal teams using established documentation and processes.
  
• Know when an issue requires additional Product, Engineering, Implementation, or Operations expertise and engage the appropriate teams.
  
• Continuously build expertise through participation in launches, client implementations, testing, and internal training.
  

3. Support Post-Contract Operational Design

• Help facilitate post‑contract workshops with bank stakeholders and internal FISPAN teams.
  
• Educate bank teams on established FISPAN servicing processes and expectations.
  
• Maintain and update service design plans and supporting documentation based on workshop outcomes.
  
• Track outstanding decisions, documentation, dependencies, and readiness activities.
  
• Help ensure pilot and general availability milestones remain on track.
  
• Escalate risks or delays that could affect agreed launch dates.
  

4. Support Production & Pilot Readiness

• Execute established production verification testing processes before pilot client onboarding.
  
• Document testing results and clearly communicate identified issues.
  
• Coordinate with Product, Engineering, Implementation, and other teams to track issues through resolution.
  
• Validate that required launch and readiness activities have been completed before pilot onboarding.
  
• Escalate production issues or readiness gaps that could impact the client experience.
  

5. Provide White‑Glove Pilot Client Support

• Support pilot clients throughout installation, onboarding, and early production use.
  
• Provide responsive and professional communication to clients during the pilot experience.
  
• Help troubleshoot common onboarding, product, and servicing questions.
  
• Maintain clear ownership and communication until client issues are resolved.
  
• Capture client and bank feedback and ensure relevant themes are shared with sen