Remote Senior Associate, Operations

Title:                      Senior Associate, Operations & Coordination      

Department:        Office of Social Impact

Reporting to:       Chief of Staff

Location:               Canada

Compensation:    $56K – $71K CAD

Who We Are:  

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.     

About the Opportunity:

The Senior Associate, Operations and Coordination supports the Chief of Staff and Chief Social Impact Officer (CSIO) in driving effective planning, coordination, and execution of priorities across the systems change portfolio.

This role focuses on strengthening day-to-day leadership operations by supporting planning processes, tracking priorities, contributing to budgeting efforts, and ensuring strong coordination across teams and leadership forums. The role works in close collaboration with other operations and alignment partners across both systems change teams and the enterprise level.

The ideal candidate is highly organized, detail-oriented, and proactive, with strong project management skills and the ability to work collaboratively across teams. This role is well-suited for someone who enjoys organizing complex work, coordinating across stakeholders, and ensuring priorities move forward efficiently and with strong follow-through.

What You'll Do:

Leadership Operations & Coordination (40%) 

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• Support the CSIO and Chief of Staff in planning and coordinating leadership priorities and workflows
  
• Manage leadership calendars of work (e.g., roadmaps, priority trackers) to ensure visibility and alignment
  
• Manage and optimize the calendars of the CSIO and Chief of Staff, proactively prioritizing time, anticipating needs, and aligning schedules to advance organizational goals.
  
• Supports preparation for key leadership and Board meetings (e.g., SCT, internal leadership forums), including coordinating agendas, developing materials, tracking action items and follow-ups
  
• Support development of internal leadership communications, including updates and briefing materials
  
• Support the tracking and coordination of the CSIO’s external engagements and partnerships, including maintaining engagement trackers, preparing research-informed briefing materials, coordinating logistics, and ensuring timely follow-up on key actions and communications.
  

Operational Execution & Priority Tracking (35%)

 In close partnership with operations leads across Career Pathways, U.S. P&P, Philanthropy and Community, and MDO Canada: 

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• Support budgeting and expense tracking processes, including monitoring spend and maintaining basic forecasts
  
• Support the development and management of systems and tools for tracking priorities, risks, and dependencies
  
• Coordinate across teams to align timelines, inputs, and deliverables
  
• Identify and escalate risks or delays to the Chief of Staff as needed
  
• Support data collection and reporting to inform leadership updates and quarterly reporting processes
  
• Provide flexible surge capacity to other systems change teams, stepping in to support priority initiatives, address bandwidth gaps, and ensure continuity.
  

Cross-Team Coordination & Support (25%)

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• Support coordination of Systems Change Team (SCT) activities, including scheduling,