End User Services Technician
4 weeks ago
Role: Provide second level support to various client users through remote connection as well as onsite support:Responsibility and Duties:Provide dedicated on-site resources at assigned Loblaw and SDM office locations.Provide resources for non-manned sites at defined Loblaw and SDM office locations as scheduled by the customer.Provide desktop and end user on-site support and Service.Setup and deploy of new corporate assets.Provide on-site hardware and software upgrades as directed.Provide setup, support and hardware service for telephone systems and assist with VoIP issues.Provide video conference support during business hours to executive level meetings as requested (VP level or above).Provide on-site support Services for scheduled changes including evenings and weekends, as required.Provide emergency on-site support Services including evenings and weekends, as requested. (Incident Ticket required).Provide executive support ("White Glove”) after hours to users that are at the VP level or above. This includes computers and mobile devices.Train end-users on how to create tickets on the Service Now system.Install or assist in installing network equipment as requested and directed by the customer.Provide facilities management assistance that includes HVAC, IT equipment, data cabling, and maintenance as directed by the customer.Provide network management assistance that includes initial triage of issues, assisting network teams as required, and any maintenance as directed by the customer.Escort all vendors as requested and directed by the customer.Obtain Loblaw / SDM pre-approval for any materials required to complete a Services request under this SOW. Provide a Service technician within four (4) hours from dispatch time for higher priority issues.Obtain Loblaw / SDM pre-approval for any materials required to complete a Services request under this SOW.Participate in the walk-up service (via IT Hub) for users who need immediate assistance with desktop or mobility issues as required.Provide dedicated on-site resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.Provide desktop and end user on-site support for Mac OS devices.Setup and deployment of new Apple corporate assets for new hires and existing users.Perform Apple device management through VMware Workspace ONE admin site including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.Assets inventory management (IMAC, Recycle/reassign, decommission, and dispose of customer owner assets. As per the customer defined process.”)Qualifications:Post graduate degree in relevant Technology fieldMinimum 3 - 5 years of experience in a hardware break/fix environmentPrevious experience providing Deskside services.Excellent customer service skillsA+ Certification preferredBona Fide Occupational Qualification:Must possess a valid Class G driver's license, and the ability to produce a clean driver's abstract upon hire.Must be prepared to travel.Must be prepared for after-hours work.Employment Type: 6-month contract with the possibility of extension
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Manager, End User Services
1 week ago
Toronto, Canada Beanfield Technologies Inc. Full time**Our company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of...
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End-User Services Technician
4 weeks ago
Toronto, Canada BFG Enterprise Services Full timeA leading IT service provider in Toronto is seeking a professional for a 6-month contract to provide on-site support to various clients, including hardware and software upgrades, and training end-users. Candidates should have a post graduate degree in a relevant technology field and 3-5 years of experience in a hardware break/fix environment. Must possess a...
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End User Services Specialist
2 weeks ago
Toronto, Canada CI Financial Full timeEnd User Services Specialist • CI Financial Join to apply for the End User Services Specialist role at CI Financial. At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they...
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End User Services Specialist
2 weeks ago
Toronto, Canada CI Financial Full timeEnd User Services Specialist • CI Financial Join to apply for the End User Services Specialist role at CI Financial. At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they...
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End User Services Specialist
2 weeks ago
Toronto, Canada CI Financial Full timeEnd User Services Specialist • CI Financial Join to apply for the End User Services Specialist role at CI Financial. At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they...
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Onsite IT Support Technician – End-User Hardware
2 weeks ago
Toronto, Canada Nsc Global Full timeA trusted IT services provider is looking for Level 1 IT End User Support Technicians in Toronto, Canada. This entry-level role requires 1–2 years of experience and involves providing support for hardware and software issues. Ideal candidates will have a technical diploma, strong customer service skills, and familiarity with Windows and networking. Join a...
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Onsite IT Support Technician – End-User Hardware
2 weeks ago
Toronto, Canada Nsc Global Full timeA trusted IT services provider is looking for Level 1 IT End User Support Technicians in Toronto, Canada. This entry-level role requires 1–2 years of experience and involves providing support for hardware and software issues. Ideal candidates will have a technical diploma, strong customer service skills, and familiarity with Windows and networking. Join a...
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Service Technician
2 weeks ago
Toronto, Canada iStaff Services Full timeService Technicians are responsible to perform service on automatic, manual and revolver doors. Maintain proper truck stock, inventory and maintain the company vehicle. Responsible for accurate time sheet detailing job numbers, travel time, label equipment and complete door assignments timely. Moreover, this position will interface with the customer,...
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User Support Technician
4 days ago
Toronto, Canada Capgemini Full time**User Support Technician** - 071003 - Group IT Americas - User Support Technician Job Description 1 Job Summary: As a member of the Capgemini User/Site Support team, the Technician is responsible for all remote, and Virtual L2 support and will take full ownership to resolve directly or coordination the resolution for end users. The User Support Technician...
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End User Services Specialist
1 week ago
Toronto, ON MJ A, Canada CI Financial Corp. Full time $80,000 - $120,000 per yearDescriptionAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. ...
