Digital Agency Operations Director

OverviewJumpfactor is an award-winning, 7-time Growth 500 fastest-growing marketing agency in Canada. We are currently looking for an experienced and highly organized digital operations director to join our dynamic team. Specializing in digital marketing, Jumpfactor is driven by a commitment to delivering measurable results for managed IT & cybersecurity firms. We are the largest pure digital agency in our niche with plans to grow 5X in the next four years.Role OverviewAs a Digital Operations Director, you will play a key role in ensuring the seamless execution of operational processes across all service lines. You would oversee and manage a team of ~8 cross-functional leaders, including the following departments: SEO, Content, Web Dev, Design, Paid Media, Email Marketing & Automation, and Social Media. You are ultimately accountable for ensuring that all functional teams are delivering high-quality work, maintaining a high bar for excellence, and achieving clear KPIs and goals.What success looks like in this roleClients consistently achieve the ROI expected from our servicesFunctional managers are exceptional at maintaining performance standards for their teamsIssues are proactively resolved by team members in alignment with our core valuesKPIs are consistently achieved weekly, monthly and quarterly across individuals and teamsTough decisions are made rapidly and managers and directors jump in when required to ensure nothing slipsProtecting organizational profitability by managing capacity and accurately forecasting hiring needsAdherence to playbooks and KPIs is front and center daily with an extreme focus on accountabilityCORE VALUESBe STRATEGICBe PASSIONATEBe TENACIOUSMaintain INTEGRITYWho you areMin. 8+ years experience with 4+ years hands-on marketing & project managementWell versed in SEO, inbound, content, social, & web dev, email, paid, designMin. 4 years management of team sizes of 10+ direct reportsTenure & achievement in a growth environment/overseeing teams of 50-100 team membersHighly systems-focused with experience in SOPs, KPIs, and building high-performance teamsProven in coaching & managing performance in multiple 8-figure revenue firms ($15-$50M+)You love people management and consider it a passionExceptionally strong in interpersonal skills and collaborationExperienced in making tough calls on personnel with zero tolerance for mediocrityHeavily data driven for tracking success in all areasMust be extremely organized, detail oriented, disciplined, & resourcefulHighly proficient in leveraging AI to optimize marketing executionFamiliarity with Traction EOS or Rockefeller habits is a major assetExperience in an agency environment is a major plusProactively able to manage workload and resources across a teamYou are obsessed with details and the right type of micromanagement is your superpowerRESPONSIBILITIESOperational ExcellenceManaging a team of 8+ functional managers, who lead a total of ~70 peopleRunning weekly team meetings with managers, ensuring deliverables & results are metManage capacity planning and hiring budgets aligned with forecasted needs of the businessEnsure roadblocks are removed and milestones are met, being hands-on when neededLeverage automation and new technologies to drive value for clientsEnsuring project profitability and ROI for clientsLeadership Team Accountability & ManagementHolding team members accountable for KPIs, results, and SOP adherenceCoach, mentor, recruit team members, and build skills with measured goalsEnsure a constant line of succession is elevated from across the organization among your leadership teamInspire high energy, enthusiasm, and a culture of excellence aligned with core valuesInstill and oversee a culture of auditing and measurement for quality standards by all managersManage a consistent company-wide method for coaching and training according to playbooksCoach, mentor and elevate all functional managers up or out (to other non-manager roles if required)Reporting to and working with the Head of Agency OperationsKPI Management & AdherenceForecast and track client campaign performance via KPI dashboardTrack and oversee manager adherence to management standards and implementer standardsEnsure SLAs for performance are maintained to ensure consistent quality workEnsuring risks are handled, milestones are met, and performance issues are correctedService Delivery InnovationCreate, document, and streamline systems and processes for each functional areaConstantly learn new trends and strategies of inbound marketingManage and ensure quality standards for all deliverables via QAWork closely with other department directors from Product to Sales to Media to ensure company goals are achievedNext StepsIf you are excited about this opportunity and meet the qualifications, we invite you to apply. Successful candidates will undergo a series of assessments to further evaluate their potential. #J-18808-Ljbffr