Remote Operations Coordinator

                                                                                    Operations Coordinator

The opportunity 

The Canadian Resident Matching Service (CaRMS) is seeking an Operations Coordinator. Reporting to the Manager of Business Operations, the Operations Coordinator is a member of the Operations team and is responsible for supporting the administration and execution of the residency matching process.  

This is a full-time, permanent, fully remote position. The successful candidate must be based in Canada, with occasional travel. Occasional overtime may be required to meet critical deadlines. 

This role is ideal for an early-career professional who enjoys working with data, processes, and systems, has a strong attention to detail, and thrives in a deadline-driven environment. The successful candidate is analytical, highly organized, and motivated by improving operational effectiveness through continuous learning and process improvement. 

Role and Responsibilities:

• 
  
• Responsible for the administration and operational support of the residency matching process and platform operations. 
  
• Supports the execution of match activities and validates operational data to ensure integrity, accuracy, and compliance with established timelines. 
  
• Participate in the development, review, and maintenance of operational timelines, procedures, and business processes. 
  
• Review and evaluate new system functionality, policy changes, and business requirements, incorporating updates into operational processes and documentation. 
  
• Prepare operational reports, metrics, and ad hoc analyses as required. 
  
• Develop and maintain process documentation, standard operating procedures, and operational guides. 
  
• Support testing activities for new system releases, enhancements, and operational improvements. 
  
• Participate in initiatives focused on continuous improvement of operational processes and service delivery. 
  

• 
  
• Provide support to the Client Services team during peak periods.
  
• Help maintain a high standard of customer experience by ensuring timely and accurate communication.
  
  

• 
  
• Support cross-functional project teams as required. 
  
• Provide operational guidance and knowledge sharing to colleagues and internal stakeholders.
  
• Other duties as assigned. 
  

 Mandatory Requirements: 

• 
  
• Bachelor's degree in business administration, operations management, analytics, health or public administration, or a related field. 
  
• Minimum 3 years of experience in operations, client services, administration, project coordination, or a related field. 
  
• Strong critical thinking and organizational skills with the ability to manage multiple tasks, deadlines, and competing priorities. 
  
• Experience analyzing data and translating insights into operational improvements and insights. 
  
• Excellent attention to detail and commitment to accuracy. 
  

Preferred Requirements: 

• 
  
• Demonstrated ability to identify and improve business processes. 
  
• Ability to learn and adopt new technologies, systems, and AI-enabled productivity tools. 
  
• Experience participating in system implementations, testing, or operational change initiatives. 
  
• Ability to work independently while collaborating effectively in a remote team environment. 
  
• Proficiency with Microsoft 365 applications, particularly Excel, Teams, and SharePoint. 
  
• Familiarity with customer relationship management (CRM) tools such as HubSpot or similar platforms. 
  
• Bilingualism (English and French) is considered a strong asset.
  

The Successful Candidate:

The successful candidate brings experience in operations, administration, business coordination, or process management within a fast-paced and deadline-driven environment. They demonstrate a high degree of ownership and accountability and have a proven ability to manage complex operational activities involving multiple stakeholders, systems, competing priorities, and timelines.

They are highly organiz