Yamaha Team Lead – Collections Management

18 hours ago

Toronto, Ontario, Canada Yamaha Motor Canada Ltd. Full-time
Step into the Team Lead role at Yamaha Motor Finance Canada, guiding a team to mitigate credit losses in a hybrid work environment. Focus on customer advocacy and collection strategies. In this position, you will be responsible for training and mentoring your collection team in achieving minimal delinquency outcomes. You’ll engage in escalated collection calls while collaborating with peers to elevate the overall customer experience. You'll also ensure adherence to corporate and regulatory guidelines when identifying potential loss scenarios.

Key Responsibilities

Mentor collection team to exceed delinquency targets
Resolve escalated calls effectively and with urgency
Optimize collector contact efficiency via a dialer
Conduct performance reviews and team meetings
Authorize consumer payment plans and amendments

Requirements:

College diploma or equivalent qualification
3-5 years in a supervisory role for collections
Bilingual in French and English required
Proven negotiation and coaching capabilities
Excellent analytical and communication skills Lead the charge at Yamaha Motor Finance in enhancing both team performance and customer satisfaction.