Senior Engagement Manager

Senior Engagement Manager - Banking Transformation & Cash Management (FSI)

150 York Street, M5H 3S5 Toronto, Canada

Company Description

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

Financial Institutions have drastically changed over the last decade, driven by increased regulatory constraints, diverse competition inside and beyond traditional banking organizations, and emerging technologies reshaping long-standing ecosystems. Sia’s Financial Services Business Unit provides a comprehensive suite of core capabilities designed to address the diverse and evolving needs of our clients, enabling them to navigate complex challenges, seize new opportunities, and achieve their strategic objectives in an increasingly competitive and dynamic business environment.

Job Description

Key Responsibilities

Banking Domain (Cash Management and Transaction Banking)

• Lead wave planning and capacity calibration sessions for migration, onboarding, or transition programs
• Provide risk-based input on customer‑specific sequencing, complexity constraints, and readiness dependencies
• Drive playbook iteration between cohorts by capturing escalation themes, objection patterns, and process failure modes
• Feed findings into documentation quality checklists, runbook updates, and operating model refinements

Client Impact and Delivery Leadership

• Lead and manage strategic consulting engagements from mobilization through delivery and closure, with accountability for outcomes, timelines, and quality
• Build customized project roadmaps based on client context and implement governance and change activities across each phase
• Provide clear status reporting on progress, dependencies, risks, issues, and overall program health for executive stakeholders
• Ensure key initiatives deliver against business, schedule, and budget objectives

Program and Change Management Excellence

• Apply project and change management frameworks to drive adoption, readiness, and sustainable implementation results
• Lead impact analyses, assess change readiness, and identify key stakeholders and intervention plans
• Define and track metrics that reinforce desired behaviors, measure progress, and improve implementation performance
• Coordinate with adjacent initiatives to align timelines, dependencies, and delivery assumptions

Engagement and Team Leadership

• Lead multidisciplinary Sia teams and provide day‑to‑day coaching, actionable feedback, and career development support
• Build trust‑based relationships with client stakeholders across frontline to executive levels
• Facilitate complex working sessions and steer cross‑functional teams toward shared decisions and outcomes
• Contribute to high‑quality, decision‑ready deliverables and executive‑level presentations

Business Development and Practice Contribution

• Identify opportunities to create additional client value and support proposal development and pursuit activity
• Contribute to business development activities and go‑to‑market initiatives in Financial Services(Capital Markets/CIB - Commercial and Investment Banking)
• Help shape reusable assets, methodologies, and credentials based on delivery experience
• Contribute to internal priorities including recruiting, marketing, culture, and practice‑building initiatives

Qualifications

Required Qualifications

• 10+ years of experience leading complex consulting or transformation engagements with measurable outcomes
• Proven management consulting experience in strategy, transformation, operating model, program delivery, or change management
• Demonstrated leadership of multi‑stakeholder programs in complex organizations, including executive governance and risk management
• Strong project and change management capabilities, including readiness, adoption, communications, and implementation planning
• Strong coaching and influencing skills with the abi