Customer Service Representative
1 week ago
On-Site: Dartmouth, NSA local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual (English/French) Customer Service Representative.Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer service role; multitasking and strong critical thinking skills are essential.Providing general sales and administrative support and performing a wide variety of tasks.Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns.Assess customer needs and provide requested information to customer in an effective verbal and written formatProvide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.Provide positive and quality customer service through one-call resolution.Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.Aid in specialist transfers by providing accurate and detailed information to ensure customer resolution.Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)Efficiently maintain ID verification process for restricted itemsAny other tasks reasonably assigned by management to help support the sales team, including but not limited to shipping/receiving.QualificationsGrade 12 or equivalent.A graduate of an approved Office Administration/Professional Secretarial diploma preferred.Excellent computer skills and experience in Microsoft Office Suite (especially proficient with Excel), and other general computer applications.Seeking a candidate with a minimum 3 year of experience in Office Administration or Customer ServiceExcellent communication skills, attention to detailInitiative, adaptability, and flexibility.Fluently bilingual in French and EnglishCandidates may be asked to complete a criminal background and credit check before starting in the positionOnly candidates selected for interviews will be contacted. Salary will be dependent on qualifications and experience.
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Customer Service Representative
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Dartmouth, Canada Bruce Sutherland Associates Limited Full time**About us** Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years. **Job Brief** We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our...
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Customer Service Representative
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Dartmouth, Canada Webhelp Full time**Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Travel) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Dartmouth, Canada Circle K Full timeStore 6002518: 220 Victoria Rd., Dartmouth, Nova Scotia B3A 1W5Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Dartmouth, Canada TigerTel Full time**Immediately hiring Full Time Customer Service Representatives at TigerTel!** Through our dedicated Customer Service Representatives at **TigerTel**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a difference and be part of a...
