Remote Customer Support

Join Our Mission: Help the Helpers with Jane

Let’s kick things off with a quick intro. Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community. We’re looking for people who are ready to jump in and join us as we simplify the lives of healthcare practitioners and patients every day.

At Jane, success means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. And guess what? Jane is a remote-first company, so every role, including this one, gives you the freedom to work from anywhere in Canada.

Your Role in Our Journey

Please note: We are currently accepting applications for this position with anticipated start dates in 2025.

Jane is prioritizing candidates who are available to work Tuesday to Saturday.

Customer Support at Jane isn’t just a regular ol’ support job. Our Support team is at the heart of Jane 🩵, don’t be surprised that we expect a lot. We value our customers and our goal is to provide delight in all interactions. We’re always ready to adapt to different support channels (i.e. live chat, phones, emails) and collaborate across the teams (product, marketing, content, etc) to ensure that the voice of our customers is continually integrated into how we build and improve Jane. Our Support team also functions as our Sales team (Yup, you heard it. We don’t have a dedicated Sales team) by doing live demos and onboarding through video calls to foster human interaction.

Jane has been built by building trusted relationships with our customers. This is why empathy and relationship-building skills are pinnacles within our team. If you love speaking with customers, deeply understanding their challenges, and making their lives easier, this opportunity may be for you.

At Jane, our Support team builds strong relationships with our customers, helps to improve our product, and answers any and all questions. We have extremely lovely and happy customers, and feedback consistently highlights their positive experiences both before and after joining Jane, which is a testament to our exceptional support. Our customers rely on accurate and timely responses, and at Jane, we are on a mission to enhance and continue to improve our workflows so we can spend the right time in the right conversations. That being said, we value quality and genuine connection with customers over purely hitting targets.

As a Support team member, your day-to-day will be fast-paced switching context from our live channels (phones and live chat) to match how our customers want to communicate with us. You'll use your communication skills to engage with potential customers through live channels and online demos. By connecting face-to-face over Zoom, you'll create a fantastic first impression of Jane, fostering long-lasting relationships during demos or onboarding calls.

Learn More About Us

We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.

We're a company that is growing rapidly, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, we would love to hear from you.

No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea While we love to connect virtually, the Jane team also connects in person throughout the year.

We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

You ca