Loss Prevention & Operations Analyst

Level: P3| Proficient
Location: Remote | Canada
Reports To: Cathy Langley, Senior Manager, Asset Protection & Operations
Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started

The Role

As a Loss Prevention & Operations Analyst , you’ll play a hands-on role in solving meaningful problems, driving outcomes, and contributing directly to Solink’s growth. You'll collaborate across teams and be trusted to take ownership - because we believe great ideas come from everywhere.

This is an opportunity for someone who’s energized by challenge, fast learning, and making a real impact.

What You’ll Do

• You will conduct reviews, audit, and investigations for our customers remotely, using the Solink platform, looking for potential problems and opportunities within their business.

• You will use data and video to understand how Solink can best communicate the health of their business back to them

• Identify areas of Loss Prevention, Risk Mitigation, Health & Safety, Operation Efficiencies that may help our customers

• Work with an existing team to identify outliers and anomalies based on customer needs

• You will gather information on the client from our sales & customer success representatives department to understand their needs

• Collect, collate and communicate relevant inputs to all internal stakeholders

• Document all findings in an organized fashion

• Deliver results back to the end customer as needed

• Work with customers and some of North America's most well-known brands to ensure corporate compliance

Role Expectations

This is a P2 level role. At Solink, individuals at this level are established contributors who work independently within their area of expertise while receiving general direction from their manager. They take ownership of their work, build strong partnerships, and consistently deliver high-quality outcomes.

In this role, you'll be expected to:

• Independently conduct customer reviews, audits, analysis, and investigations, using video and data to identify meaningful opportunities across loss prevention, risk, compliance, safety, and operational efficiency.

• Translate findings into clear, actionable insights that help customers understand their business, realize value from Solink, and make informed decisions.

• Take ownership of customer problems from identification through resolution, recognizing challenges early, proposing practical solutions, and proactively communicating risks or dependencies.

• Build trusted relationships with customers and collaborate effectively with Customer Success and other internal stakeholders to understand customer needs and deliver relevant, high-quality outcomes.

• Manage priorities and timelines reliably while