Associate Director, Financial Operations

Finance Department

Hybrid Full Time, Permanent Level 11 Requisition Number: FIN-2026-004 Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk,

we offer
the widest range of services to hundreds of young people every day. More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals.

We offer
24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community. For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people. Overview

Reporting to the Chief Financial Officer, the Associate Director, Financial Operations provides operational leadership for Covenant House Toronto’s accounting, payroll, financial reporting, audit, charitable regulatory reporting, internal controls, procurement and financial operations. The role is accountable for accurate, timely and reliable financial information and for sustaining a strong, practical control environment. This is a hands‑on leadership role for a technically strong accountant who can preserve operational continuity while modernizing financial operations. The Associate Director will lead full-cycle accounting and procurement, complex payroll oversight, audit readiness and regulatory filings, including the annual CRA T3010 Registered Charity Information Return. The role will also advance the effective use of NetSuite, Power BI and related systems, drawing on Sage experience where relevant to legacy processes and transition requirements. As Covenant House Toronto transforms its finance function, the Associate Director will develop people, document institutional knowledge, standardize processes and embed scalable controls. Over time, the role will extend a collaborative, risk-based operational assurance approach across the agency, introducing leading practices without creating unnecessary administrative burden or compromising service to internal partners or youth. We are currently recruiting for 1 Full‑time Permanent Associate Director, Finance Operations. This is a replacement position within the organization. Responsibilities

Financial Operations and Full-Cycle Accounting Lead all aspects of monthly, quarterly and annual close processes, including journal entries, reconciliations, accruals, deferrals, allocations and supporting working papers. Ensure the integrity of the general ledger, chart of accounts, financial dimensions and underlying financial data. Oversee procurement, accounts payable, accounts receivable, cash and banking transactions, fixed assets, restricted and designated funds, and financial recordkeeping. Ensure accurate accounting across programs, departments, projects, funding sources and legal or reporting entities, as applicable. Prepare and review timely financial statements, schedules and management reports in accordance with applicable accounting standards and organizational policies. Maintain clear procedures, accountabilities and service standards for core finance operations. Internal Controls, Risk and Operational Assurance Own and continuously strengthen the financial internal control framework, including controls over close, journal entries, reconciliations, payments, revenue, payroll, procurement, cash, banking, system access and segregation of duties. Develop a risk-based program of internal control reviews and operational assurance, beginning with Finance processes and expanding to priority agency processes over time. Assess process design and control effectiveness, identify gaps or duplication, document findings and agree practical corrective actions with process owners. Partner with operational leaders to introduce scalable leading practices that improve stewardship, consistency and accountability without disrupting business service or creating unnecessary bureaucracy. Apply a service‑oriented approach to controls by considering risk, cost, effort and operational impact when recommending changes. Monitor remediation plans and recurring control issues, escalating significant risks appropriately. Support enterprise risk management, fraud prevention, policy compliance and protection of organizational assets. External Audit and Technical Accounting Lead annual external audit planning and execution, including preparation of audit schedules, working papers, financial statement support and coordination of responses. Maintain year‑round audit readiness and high‑quality documentation so that audit requirements are addressed efficiently and accurately. Act as a key liaison with external