Technical Trainer

Human Resources Full-Time Requisition #: TECHN002915

Description Who We Are Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

Under the direction of the Training Centre Manager, assess the development needs of Brandt’s C&F service technicians.

In collaboration with others, identify sources for, and as required help develop, suitable instructional and evaluation materials for Brandt’s C&F service technicians related to the repair, overhaul, diagnosis, maintenance and operation of heavy duty powered mobile equipment and associated attachments and technology.

Implement the C&F service technician development program including: Identifying employee development needs in all Brandt’s C&F (John Deere) dealerships; locating and/or coordinating development of professional quality curriculum; and in collaboration with others develop and implement the scheduling, coordination, and delivery of development training activities.

Monitor, report on, and drive achievement of original equipment manufacturer (OEM) training metrics (e.g. John Deere certifications, etc.).

Ensure employee development activities are aligned with continuous improvement in the areas of quality, LEAN, health and safety, and organizational performance by recording, monitoring, reporting, and integrating feedback and data.

Actively contribute to and collaborate on the development and implementation of the company’s overall technician development paths, plans and schedules.

In collaboration with others, identify sources for, and as required help develop, suitable instructional and evaluation materials for Brandt’s C&F service technicians in the areas of non-Deere worksite products.

Implement the service technician development program including:

identifying employee development needs in all Brandt’s C&F dealerships,

locating and/or coordinating development of professional quality curriculum; and

in collaboration with others develop and implement the scheduling, coordination, and delivery of development training activities.

Monitor, report on, and drive achievement of original equipment manufacturer (OEM) training metrics.

Ensure employee development activities are aligned with continuous improvement in the areas of quality, LEAN, health and safety, and organizational performance by recording, monitoring, reporting, and integrating feedback and data.

Actively contribute to and collaborate on the development and implementation of the company’s overall technician development paths, plans and schedules.

Development Needs

Work with Operations, and Brandt’s Warranty, and C&F corporate product group and their original equipment manufacturers (OEMs) to document the development priorities.

Document and validate program plans to address development priorities.

Identify resources for program plans.

Monitor resource allocations and plan progress.

As required, adjust plans based on needs.

Instruction Delivery and Instructional Materials

Deliver training as a Certified Dealer Instructor or in-house subject matter expert.

Ensure delivery and scheduling is efficient and maximizes instructor time.

Develop professional quality, instructionally sound educational curriculum that enables students to efficiently, effectively and safely operate, diagnose, assemble/disassemble, repair and/or evaluate the working condition of heavy duty mobile equipment and associated systems.

Identify sources for, and when directed to, help develop professional quality classroom, hands-on and online training courses and programs, and evaluation materials.

Utilize various corporate systems in the organization and development of materials (e.g. Brandtnet).

Ensure evaluations (tests, hands on demonstrations, etc.) are appropriate to measure trainee competence.

Maintain an up-to-date catalogue of program materials including course outlines and descriptions.

Use MS Office computer applications to manage course material (i.e. materials, procedures, manuals, handouts, charts, schematics and online presentations).

Program Implementatio