Assistant Manager, Restaurant

## Assistant Manager, RestaurantApply:

Hard Rock Hotel & Casino Ottawa:

Full time:

Posted Today:

R12699Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer
a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description
Company: Hard Rock Ottawa Hotel & Casino

Location:
Ottawa, Ontario

Job Type
Full Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: $56,682
- $74,772/yearLicense

Requirements:
AGCO License, Smart Serve Certificate, Ontario Food Handlers CertificateOVERVIEW:The Assistant Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets, etc.) with support of the Food & Beverage Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.

RESPONSIBILITIES:
* Accomplish F&B objectives by contributing to strategic planning processes.
* Work with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
* Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.
* Develop, implement and evaluate training and performance management program.
* Train, supervise, coach, and counsel staff.

Participate in the induction of new staff members to Hard Rock culture.
* Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.
* Respond and seek resolutions to all guest concerns: live, by phone and email.
* Work with Shipping and Receiving to manage inventory and the flow of goods.
* Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.
* Maintain information on menus, prices, food and drink recipes, etc.
* Ensure accuracy and completion of all required reporting.
* Review and develop Guest history records to enhance personalized service for repeat Guests.
* Ensure control of all hard keys and electronic keys required to operate the department.
* Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
* Inspect product levels and storage areas to determine if enough supply is on hand.
* Work with other departments to accomplish tasks, as needed.
* Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.
* Perform additional duties as requested.
* Lives the Brand.EDUCATION AND /OR EXPERIENCE

REQUIREMENTS:
* Any combination of education, training or experience equivalent to a Bachelor’s Degree.
* 2-4 years managing food & beverage and hospitality industry experience required.
* Deep understanding of Guest services.
* Computer skills (Microsoft office).
* Must be fluent in English and able to communicate effectively in both spoken and written English.
* Must be Smart Serve certified and possess a valid Food Handler's Certificate (Ontario)
* Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.
* Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
* Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
* Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.PHYSICAL DEMANDS:* Ability to stand and sit for extended periods of time.
* Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
* Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
* The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
* The Casino environment is hectic, fast-paced and often crowded and noisy.
* Duties and responsibili