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Application Support Analyst
4 weeks ago
Application Support Analyst
Location: Quebec, Canada
WHAT WILL BE YOUR DAY-TO-DAY?
Your day-to-day responsibilities include, but are not limited to, the following:
- Assisting with client onboarding and coordination across departments.
- Providing clients with electronic trading system information.
- Analyzing client order execution needs.
- Collaborating on client-specific requirements.
- Proposing solutions to the Sales & Product team.
- Implementing risk limits and project plans.
- Managing user/client authorization and reporting.
- Documenting progress and changes.
- Confirming exchange membership and pricing.
- Validating workflows with clients.
- Training support desk for Tier 1 assistance.
- Providing second-line support.
- Troubleshooting technical issues.
- Partnering with global teams.
- Ensuring coverage six days a week.
Profile
SKILLS AND QUALIFICATIONS:
Must Have:
- 3+ years of experience in the financial services industry.
- Knowledge & practical experience of using the FIX protocol and trading platforms.
- Basic knowledge of algorithmic trading.
- Basic understanding of network protocols such as TCP/IP & multicast.
- Familiarity with Linux platform and scripting such as bash.
- Capable of working autonomously and as part of a larger project team.
- Strong communication and prioritization skills.
Nice-to-have:
- Exposure to Agile methodologies.
- Basic Project Management skills.
- Experience in the creation and maintenance of ATDL XML files.
- Basic understanding of SQL.
- Knowledge of python scripting.
- Financial markets knowledge.
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