Application Support Analyst

4 weeks ago


Québec City, Canada Aptonet Inc Full time

Application Support Analyst

Location: Quebec, Canada


WHAT WILL BE YOUR DAY-TO-DAY?

Your day-to-day responsibilities include, but are not limited to, the following:

  • Assisting with client onboarding and coordination across departments.
  • Providing clients with electronic trading system information.
  • Analyzing client order execution needs.
  • Collaborating on client-specific requirements.
  • Proposing solutions to the Sales & Product team.
  • Implementing risk limits and project plans.
  • Managing user/client authorization and reporting.
  • Documenting progress and changes.
  • Confirming exchange membership and pricing.
  • Validating workflows with clients.
  • Training support desk for Tier 1 assistance.
  • Providing second-line support.
  • Troubleshooting technical issues.
  • Partnering with global teams.
  • Ensuring coverage six days a week.


Profile

SKILLS AND QUALIFICATIONS:

Must Have:

  • 3+ years of experience in the financial services industry.
  • Knowledge & practical experience of using the FIX protocol and trading platforms.
  • Basic knowledge of algorithmic trading.
  • Basic understanding of network protocols such as TCP/IP & multicast.
  • Familiarity with Linux platform and scripting such as bash.
  • Capable of working autonomously and as part of a larger project team.
  • Strong communication and prioritization skills.


Nice-to-have:

  • Exposure to Agile methodologies.
  • Basic Project Management skills.
  • Experience in the creation and maintenance of ATDL XML files.
  • Basic understanding of SQL.
  • Knowledge of python scripting.
  • Financial markets knowledge.



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