Sr Field Support Representative

3 weeks ago


Edmonton, Canada Platinum Technologies Inc Full time

FOR IMMEDIATE HIRE – MULTIPLE POSITIONS / MULTIPLE LOCATIONSLOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB GagetownJob DescriptionThe Sr Field Support Representative - Sustainment (Sr FSR - Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year.Tasks include, but are not limited to:Mentoring operational user on the use of LC4ISR Capabilities;Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;Working with System Integration Teams as the Subject Matter Expert;Assisting with installation and maintenance issues;Communicating issues between users and members of the Integrated Project Team;Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;Providing reports detailing solutions that have been created in the field;Providing ongoing feedback from the field force, as required;Assessing the usage of the System and recommending changes to training and standard operating procedures as required;Assisting with field upgrades, installation, re-installation and modification;Travel both domestically and internationally, as required; andOther duties as and when needed.Depth of Knowledge Required:Able to:Support ideas with details and examples.Communicate with appropriate language to the purpose and audience.Design investigations for a problem.Develop a model for complex situation.Apply a concept in other contexts.Experience Required:Must have minimum ten (10) years of military experience in any trade.Demonstrated leadership ability.Security Clearance Requirements:Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.



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