ServiceNow Consultant

3 weeks ago


Ottawa, Canada NavPoint Consulting Group Inc. Full time

Are you a talented professional seeking a new opportunity? Do you have years of experience with ServiceNow and are looking for a potentially new opportunity to use these skills? Do you hold yourself to a standard of excellence? Are you an industrious problem solver capable of adapting to new challenges?


Then you are the kind of person that we like to work with. It is our mission to enhance and add value to your professional life by offering an exciting career path with challenging projects. Our firm offers exciting opportunities for both entry-level positions and experienced hires.


As our consulting practice continues to grow, we are looking to hire We invite you to review the current opportunities at NavPoint, and to submit your resume today.


What are we looking for?


NavPoint is seeking an ServiceNow Consultants for a (Federal, Provincial, Municipal) Government of Canada clients. We are looking for a skilled ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform. The ideal candidates will have a strong background in ITSM, ITOM, and ITBM modules, along with expertise in JavaScript, HTML, CSS, and other web technologies. This role will involve collaborating with various stakeholders to understand requirements and deliver high-quality solutions that meet business needs.


Responsibilities include:

  • Design, develop, and implement ServiceNow solutions based on business requirements.
  • Customize ServiceNow applications and modules to optimize functionality.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  • Configure ServiceNow workflows, forms, UI policies, and other platform components.
  • Integrate ServiceNow with third-party systems using REST APIs, web services, and other integration methods.
  • Perform system upgrades, patches, and enhancements as needed.
  • Provide technical support and troubleshooting assistance for ServiceNow issues.
  • Develop documentation, training materials, and best practices for ServiceNow development and usage.
  • Stay updated on ServiceNow platform releases, features, and best practices.


What is essential for this role?

  • Government of Canada security clearance – SECRET (MUST HAVE);
  • Bachelor’s degree - Computer Science, Information Technology, or related field;
  • Minimum of five (5) years of experience working with the ServiceNow platform;
  • Strong proficiency in JavaScript, HTML, CSS, and web development technologies;
  • Minimum of five (5) years of experience with ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, etc.;
  • Minimum of three (3) years of ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, etc.
  • Hands-on experience with ServiceNow integrations using REST APIs, SOAP web services, and MID Server;
  • Excellent analytical and problem-solving skills;
  • Strong communication and interpersonal abilities; and
  • Ability to work independently and collaboratively in a fast-paced environment.


What are considered assets?

  • Having worked previously for the Government of Canada;
  • Bilingualism;
  • ServiceNow Certified Application Developer (CAD) certification.


We would like to thank all applicants for their interest; however, only candidates under consideration will be contacted.


Please note that your application does not signify the beginning of employment with NavPoint and that employment with NavPoint will only commence when an employment contract is signed by both parties.



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