Support Analyst at AssetWorks GPS
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In this position, you will be the primary link for customers throughout Canada and the United States post-deployment. You'll handle technical inquiries, implement hardware orders, and ensure clients smoothly onboard the AWGPS platform. Your efforts will drive improvements in customer satisfaction and help clients fully leverage their fleet management software.
Key Responsibilities: • Triage GPS hardware and software issues effectively • Assist with client onboarding and platform configuration • Document and escalate bugs to the development team • Utilize remote troubleshooting techniques • Contribute to process improvements and documentation
Requirements: • Post-secondary degree/diploma in relevant fields • Proven customer service experience • Strong verbal and written communication skills • Organizational and analytical capabilities • Experience in fleet operations or SQL preferred
Support clients and create value with your expertise at AssetWorks GPS in Calgary.
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