Senior Technical Consultant

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world. Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America. Quartz ranked us the #1 best company for remote workers. Responsibilities Assist customers in adopting the Workato platform for integration and automation, from both a business and technical perspective. Define and drive best practices while working with customer business and technical stakeholders. Help Workato extend our product's functionality and continuously improve our engagement best practices. Onboard new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to achieve value quickly. Engage with customers to gather integration and automation requirements and lead the solution design process jointly with customers. Share best practices from a business and technical perspective, related to deployment models and governance structures. Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for Workato platform enhancements, and manage expectations. Become a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries. Become a trusted customer advisor and advocate within Workato. Participate in and conduct post-onboarding deployment health checks and provide guidance on integration and process optimizations. Contribute to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for customers and the extended team. Prioritize and deliver an outstanding customer service experience to Workato customers. Manage multiple priorities and projects simultaneously, as well as other duties that may be assigned. Requirements Qualifications / Experience / Technical Skills 5+ years of hands‑on experience in solutions and implementation consulting. >Knowledge and understanding of integrations and system design principles. Good understanding of technology and industry trends, especially in the app integration space. Demated implementation of quality integration solutions by applying best practices. Demonstrated good understanding of on‑premise infrastructure & cloud‑based deployments, configurations, monitoring & management. Demonstrated understanding of the SDLC & end‑to‑end experience in developing, supporting & troubleshooting integrations. Demonstrated ability to create quality technical documentation. Experience working with at least one integration platform such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite. Experience with cloud business apps like Workday / NetSuite / Salesforce / ServiceNow / SAP is a plus. Experience with web development frameworks and knowledge of JS front‑end and back‑end is a plus. Experience with OEM or embedded SaaS solutions is a plus. Experience embedding third‑party integrations or iFrames into web app is a plus. Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic startup environment, with a passion for making an impact. Critical thinking and analytical skills with an entrepreneurial and proactive mindset. Ability to effectively prioritize tasks and manage time, even under high‑pressure situations. Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non‑technical audience. Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. The pay for this role may range from $85,000 to $110,000 CAD, plus variable, benefits, perks, and equity. #LI-NJ1 (REQ ID: 2429) Workato fosters an environment where diversity is celebrated and employees feel a sense of community and belonging. Our ability to win together as a team and to better each other is strengthened through our global perspectives, cultures, and identities. 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