In-person Customer Service Agent
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Careers At Unicity USA Inc
Current job opportunities are posted here as they become available.
Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.
Key Responsibilities:
Provide accurate information about products and services to customers, addressing and resolving any issues.
Manage and maintain customer accounts with up-to-date information.
Resolve product or service complaints by identifying issues, determining causes, selecting the best solutions, and ensuring follow-up for resolution.
Process and fulfill customer orders, including overnight order batches.
Support team efforts to meet departmental goals and KPIs.
Qualifications:
Minimum of 1 year of customer service experience.
Strong knowledge of the local market.
Excellent communication, problem-solving, and decision-making skills.
Ability to meet and adhere to KPI standards.
Proficient in data analysis and interpretation.
Strong multitasking skills with the ability to foster positive working relationships.
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