Bilingual Technical Support Specialist

5 days ago

London, Canada BITS Recruiting Full time

Bilingual Technical Support Specialist – (Mechanical)Location: (On Site) – London, ONHours: Mon-Fri – 8:00am-4:30pm - (40 hours/wk.)Salary: $60K-$85KPerks:Company-paid benefit plan (after 3 months)Dental, health and visions planParamedicalDisabilityPension PlanLifestyle spending accountPaid time off between Christmas and New YearsFun company eventsSummary:In this role, you will act as a knowledge resource to other company locations needing mechanical/technical assistance with escalated issues dealing with company products. You will be required to troubleshoot problems and provide solutions in compliance with company regulations.Responsibilities & Functions:Provide technical assistance and repair support to servicing dealers.Deliver technical support to sales and internal support teams.Guide dealers on warranty eligibility and repair procedures.Review and adjudicate dealer warranty claims.Analyze and repair critical product failures, provide end-user technical support, maintain accurate activity logs and reporting, and perform additional tasks as assigned.Qualifications & Skills:Fluently bilingual – English/French – Spoken and Written.Degree or certification in Electrical or Mechanical Engineering, or a related trade.Minimum of 3 years in electrical/mechanical sales, technical support, or service management.Strong problem-solving abilities.Ability to quickly gather, analyze, and share information effectively.Capable of working independently and collaboratively in a fast-paced, dynamic environment.Proficiency in MS Office applications and connected digital collaboration environments.AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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