Field Service Technician

3 months ago

Greater Sudbury, Canada DIGI CANADA Inc. Full time

Overview

At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.


Job Summary

Reporting to the Regional Service Manager, you will be responsible for providing exceptional customer service by providing on-site installation, customer training, troubleshooting, repairs, and maintenance of our products in an efficient and timely manner. This is a “hands-on” position.


Key Duties and Responsibilities

  • Perform field service repairs on-site at the customer’s location.
  • Install and setup equipment as required
  • Provide end-user training as required
  • Perform planned maintenance on warranty and contract equipment as required
  • Provide end-user telephone support
  • Be available for after-hours on-call service when needed
  • Support and assist other technicians as needed
  • Provide timely and accurate documentation of jobs as required
  • Ensure inventory is accurate and kept up to date. Perform regular inventory counts
  • Keep current on technical service news bulletins and new products
  • Attend training as required
  • Maintain a service vehicle. Monitor the service forum and be an active participant in it
  • Be available for after-hours on-call service when needed
  • Able to work in shifts. Overnight stays out of town may be required occasionally. Early starts are typical
  • Stand, squatting, and kneeling in various environments for long periods required
  • Driving long distances between customer locations
  • Follow safety standards in working with multiple services, tools, and equipment


Qualifications

  • Associate’s degree or equivalent experience preferred.
  • Prior experience in field service preferred.
  • Must have a valid driver's license with a clean driving record
  • Must enjoy traveling and working out in the field
  • Must be able to work effectively with minimal or no supervision
  • Knowledge of customer service principles
  • Must have a solid mechanical aptitude and a good understanding of electrical schematics and electronics
  • Advanced network computer skills
  • Hands-on experience in software, hardware, and peripheral devices
  • Working knowledge of Multimedia systems, LAN, and Wireless networks
  • Read schematics and technical manuals
  • Exposure to general networking protocols, specifically TCP/IP
  • Good analytical skills for troubleshooting and diagnostics


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