Bilingual Customer Service Representative

Bloom Recruitment is seeking a Bilingual Customer Service Representative to join our client’s growing team as soon as possible. Our client is a well-established leader in the architectural building products industry and has been in operation for more than 60 years. With a North American presence and a strong culture built on collaboration and professionalism, they are looking for someone fluent in both French and English to deliver exceptional customer experiences to their business clients across Canada and the United States.ABOUT THE ROLE:Reporting to the Customer Service Manager, you will guide clients through product selection, respond to inquiries, process orders, manage returns and exchanges, track shipments, and complete related service tasks with the goal of creating an outstanding customer experience. This position also offers cross functional exposure by supporting the sales, warehouse, procurement, and accounting teams as needed.This role is well suited for someone who brings strong communication skills, a positive attitude, and a genuine commitment to supporting customers. You will thrive in this position if you are organized, solutions focused, and comfortable working in a fast-paced environment where accuracy and professionalism are essential. Our client values individuals who take initiative, handle challenges thoughtfully, and contribute positively to a collaborative team.KEY RESPONSIBILITIES:Demonstrate your depth of customer service abilities and product knowledge while assisting customers in making purchasing decisions.Demonstrate sales acumen and product knowledge by providing product suggestions utilizing cross-sell and upsell techniques.Build customer trust through your daily interactions enabling you to provide reliable inside support to the Outside Sales Representatives for all regions.Be knowledgeable about account activity, purchasing habits and preferences.Take and enter orders received by phone, email, fax, in person and by way of our ecommerce site.Demonstrate your knowledge of pricing policies and service offerings through each customer service interaction.Demonstrate your superior skills in problem solving and conflict resolution and consistently represent our brand by providing a positive, memorable customer service experience with every interaction.Work individually and with your team to uphold the highest standards of customer service.Schedule: Monday to Friday, 7:30 am to 4:00 pmQUALIFICATIONS:3 years minimum of customer service experience in a business-to-business environment, preference given to candidates with inside sales experienceWritten and verbal fluency in English and FrenchPleasant, professional, and customer-focused telephone communication skillsEffective problem-solving skills with the ability to offer customers appropriate solutions within established sales policyExperience working in fast paced environments requiring multitasking and prioritizationAbility to follow established procedures while maintaining transparency and consistencyTwo or more years of experience using the Windows operating systemProficiency in Outlook, Word, and Excel at an intermediate levelTyping speed of 55 to 60 WPM with strong accuracyExperience with Windows based accounting systems, VOIP phone systems, live chat tools, or basic AI tools is considered an assetBENEFITS:Comprehensive health planSick Days Bonus for unused paid sick daysThree weeks of annual vacation in years one to threeFour weeks of annual vacation beginning in year fourOngoing training and professional developmentStructured onboarding and a supportive customer service leadership teamWHY JOIN:Our client is a second-generation, family-led business with an exceptional retention rate and a strong reputation for investing in its employees’ success. Their team benefits from hands-on training, mentorship, and opportunities for growth, all supported by a competitive compensation and benefits package.This is an opportunity to join a professional, collaborative team where your contribution is recognized, your development is prioritized, and your work directly supports the success of a respected industry leader.If this role aligns with your experience and career goals, please apply with a copy of your updated resume today