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General Manager
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If this role is a good fit for you please apply on our company candidate portal: https://jobs.dayforcehcm.com/en-US/coasthotels/CANDIDATEPORTAL/jobs/15946Company DescriptionCoast Hotels is a distinctive hospitality brand offering unique experiences through its collection of over 45 properties across Canada and the USA. Each hotel reflects the individuality of its location, providing guests with a Refreshingly Local™ approach to hospitality. With a focus on delivering exceptional value and personalized service, Coast Hotels is committed to creating memorable stays. Guests also enjoy benefits through the innovative Coast Rewards loyalty program. For more information, visit www.coasthotels.com.Role DescriptionThis is a full-time, on-site General Manager position based in Prince George, BC. The General Manager will oversee all aspects of hotel operations, will formulate and lead the execution of strategic and business goals and targets for a 159 room hotel, over 10,000 square feet of banquet space, and signature dining destinations: Shogun Restaurant and Winston's Resto-Bar, while ensuring alignment with Coast Hotels’ overall vision, values and strategic goals. The General Manager is also responsible for ensuring the continued growth of the hotel’s revenue, while maximizing operational efficiencies and profitability, all while contributing to exceptional Ambassador and guest satisfaction. Responsibilities include setting and achieving business objectives, managing budgets, developing marketing strategies, and ensuring compliance with company standards and local regulations. The role also involves leading and mentoring a diverse team to uphold the company's commitment to exceptional hospitality.Responsibilities:Create and lead the execution of an annual business plan for the hotel which includes measurable objectives that align with the overall business strategyCommunicate the vision for the hotel and solicit the involvement of relevant leaders in each area of the business to build and execute related business plansLead and develop a strong team with skills and talents through effective recruitment, mentoring, and professional development Maintain industry and professional expertise by participating actively in industry and professional events, conferences, reviewing relevant industry communication and analyst reportsUse business and industry acumen to forecast and address future needs and challengesEstablish clear plans, targets, and budgets to support operational excellenceClosely monitor and measure operational plans and targetsIdentify problem areas and proactively take charge of solutions while being accountable for the performance of the hotelEstablish processes to ensure decisions and actions are followed through and plans are executed for the hotelAnticipate, prioritize and allocate resources appropriately including capital improvementsSet and manage performance targets/measures and motivate Ambassadors to achieve themEffectively communicate the hotel’s strategy so all ambassadors clearly understand itEngage all Ambassadors to actively participate in the hotel operationsCreate an environment which supports innovative problem solving and sharing of ideas from all levels of Ambassadors Identify and develop succession needs and risks, talent requirements and high potential talentCreate and implement a community involvement plan, taking leadership roles within the local community and building a positive reputation for the company through active participation and supportBuild an effective network within the industry and professionOther duties as requiredSkills/Knowledge/Experience:Bachelor's Degree or Diploma in Hospitality or Hotel Management or equivalent education and experience5 years’ experience as a member of a hotel senior leadership team in a comparable hotel or settingDemonstrated ability to take responsibility for financial results for a complex business unit or multiple business unitsComprehensive understanding of financial management, including budgeting, forecasting, and cost controlProficiency in operations management, including workforce planning, compliance, and ensuring smooth daily operationsHighly developed communication and interpersonal skills to support the building of strong relationships with diverse groups of peoplePersonal alignment with Coast Hotels’ 5 core values and corporate culture and ability to model Leadership Accountability
