Director, Quality

2 weeks ago

canada ca Info-Tech Research Group Full time

About the job

Info-Tech Research Group is a group of Research and Advisory firms including Info-Tech that delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions, McLean & Company that provides high quality HR research to CHROs and Software Reviews which provides reviews across a range of software used by CIOs. We are currently serving over 30,000 professionals and collaborate closely with IT and HR teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technological initiatives and organizational processes.

Why join us?

  • We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic.
  • We are in the Top 3 on 's Top Companies List in Canada.
  • Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
  • We provide financial support for professional development and training.

About the Role

Info-Tech is looking to hire a Director, Quality & Release Management, who will be responsible for ensuring high-quality releases, rigorous testing standards, and seamless change management across multiple Salesforce product pods. This role will define testing strategies, oversee release governance, and drive user adoption by ensuring that business teams are well-prepared for changes. The ideal candidate is an experienced QA and release leader with a strong focus on user impact, risk management, and post-release training/support.

Key Responsibilities:

Quality Assurance & Testing

  • Develop and implement Salesforce QA strategies, ensuring system stability and business continuity.
  • Set standards and processes for test planning, execution, and reporting, including functional, regression, integration, and UAT testing.
  • Ensure test automation coverage (e.g., Selenium, Provar, Test Automation for Salesforce (TAS)) where applicable.
  • Define and enforce testing standards for Salesforce Flows, Apex, Lightning Web Components, and integrations.
  • Manage and hold teams accountable for defect tracking, root cause analysis, and resolution prioritization.

Release Management & Deployment Governance

  • Own the Salesforce release calendar, aligning deployments across multiple product pods.
  • Train team members to manage release scope and risk, ensuring that each release meets business and quality expectations.
  • Support the team to facilitate change control processes, including stakeholder sign-offs and go/no-go decisions.
  • Define rollback strategies to ensure system stability in case of deployment failures.

Training, Change Management & Post-Release Support

  • For large projects, lead training and enablement programs for end-users and stakeholders impacted by Salesforce changes.
  • Create standards for the Salesforce Product teams for development of release notes, training guides, and knowledge articles to drive user adoption.
  • Supervise UAT sessions, guiding business users through testing and feedback collection.
  • Ensure effective post-release monitoring, coordinating issue resolution and optimizations.
  • Work with business stakeholders to measure the impact of Salesforce changes and gather feedback.

Governance & Compliance

  • Ensure adherence to compliance standards (e.g., SOX, GDPR, HIPAA) for Salesforce changes.
  • Hold teams accountable to maintain audit trails for releases, tracking approvals and deployment logs.
  • Define and monitor release performance metrics, reporting on release success rates and defects.

Experience / Qualifications:

  • 8+ years of experience in QA, Release Management, and Change Management, with at least 3+ years in a Salesforce environment.
  • Strong expertise in Salesforce testing frameworks (e.g., Selenium, Provar, Test Automation for Salesforce).
  • Experience in managing Salesforce releases, sandbox refreshes, and deployment strategies.
  • Hands-on experience with UAT planning and business stakeholder engagement.
  • Experience in training and change management best practices for enterprise applications.
  • Knowledge of Salesforce security models, permissions, and governance policies.
  • Strong understanding of Agile, Scrum, and ITIL change management processes.
  • Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder) preferred.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process

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