Remote Clinical Nurse Liaison

Position Type:                    Full-Time

Department:                       Clinic Solutions

Work Location:                  Canada

Work Arrangement:         Remote, BC 

Work Hours:                       Standard Business Hours, Monday to Friday

Travel Required:                No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

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• We are 100% Canadian with locations across the country
  
• State-of-the-art facilities to provide high-quality products and services
  
• The opportunity to be a part of a winning, high-performing team
  
• Collaborative, engaging workplace culture – we are passionate about our people
  
• Flexible working environment that promotes a healthy work-life balance
  
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
  
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year.
  

The Opportunity:

The Clinical Nurse Liaison (CNL) is an integral part of the Clinic Solutions Team, responsible for the coordination and delivery of services related to patient care offered by Sentrex Health Solutions.  In this role, the individual is to act as a single point of contact for physicians, clinic nurses, and patients.  This role includes customized administrative and clinical support for physicians, frequently within their offices, as the CNL takes full ownership of patient onboarding and supports the ongoing needs of patients and HCPs throughout the entire treatment journey.  The CNL is responsible for ensuring optimal coordination of care between HCPs, patient support programs and pharmacy, ensuring patients are provided easy access to their prescribed therapy. This role involves direct interactions with patients, insurance companies, provincial drug programs, pharmacies, and other health care professionals (HCPs) to explore and obtain coverage for prescribed medications.  The Clinical Nurse Liaison may provide other services as requested by their affiliated physicians, such as injection training and patient education on disease state and medication.  

A Day in the Life (What you will do here):

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• Perform HCP and patient registration activities, according to protocols and applicable departmental procedures.
  
• Process data entry activities of pertinent information received at different points of contact during the delivery of services.
  
• Provide medical support to patients and HCPs, including but not limited to education on inflammatory bowel disease (ulcerative colitis and Crohn’s disease), advanced drug therapies, and disease management.
  
• Assist the physician with the completion of all patient support programâspecific paperwork and followâup on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner.
  
• Act as a resource to physicians who are prescribing this medication and continuous support for patients for onâgoing support, renewals, and coverage changes.
  
• Biologic Counselling & Patient Education: Provide comprehensive counselling and health education to patients initiating or receiving advanced IBD therapies, including biologic and targeted treatments, to support understanding of therapy, administration, adherence, monitoring, and potential adverse effects.
  
• Facilitate communication with physicians, Patient Support Programs, or other health care professionals involved in the patient’s circle of care
  
• Conduct chart reviews to obtain data required required for special authorization forms