Account Director

2 weeks ago

Toronto, Canada Byrne Production Services Full time

The ideal candidate is experienced in Events, AV and Show Production and/or with a creative agency background.


You are a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through outgoing efforts. With the support of a great team, You will build key customer relationships, identify business opportunities, and close business deals while maintaining an extensive knowledge of current market conditions.


Are you a self-starter with passionate entrepreneurial mind set?


Are you looking for an exciting opportunity to join a growing company?


Byrne Production Services specializes in the production of Corporate, Marketing and Entertainment events. We focus on providing an exceptional production experience to our clients and partners, providing production services for unique and engaging events.


We’re looking for an Account Director who can help clients get to the next level with their events.


When you join our team, your main focus will be building new business. You’ll also be working with existing clients to create technical and production solutions for their events with the support of our technical and operations team, using any and all mediums that will meet their needs.


KEY RESPONSIBILITIES


Business Development:

· In tandem with Business Development and Production, develop creative solutions for a wide variety of clients

· Participate in growth strategies to build and maintain a pipeline of ongoing opportunities

· Partner with clients to have an absolute understanding of their event goals

· Build rapport/relationship with clients to understand their event pain points

· Develop and propose solutions that achieve client goals

· Work with a small team across sales, marketing, project management and leadership to incorporate and draw from their expertise


Client Management:

· Establish solid relationships and trust with existing clientele

· Operate as a key point of contact for any matters specific to your customers (in conjunction with Project Manager)

· Build & foster outstanding customer loyalty by finding opportunities to wow the client

· Build and develop quotes, proposals and responses to RFP’s in conjunction with Operations and Project Management teams

· Enhance customer ties by defining opportunities and introducing additional products and services

· Understand and document customer business strategies, priorities, and goals

· Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail


Project Oversight:

· Engage with production/operations for technical assistance, design and tailored customer solutions

· Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions and technical logistics coordination are being met and kept on schedule


General:

· Remain current and educated on all new and emerging event technology products and solutions


Your Skills:

· Professionalism

· Event Production Experience

· Project Management Experience

· Experience in CRM systems

· Initiative

· Quality Focus

· Communication

· Customer Orientation

· Understanding the Business

· Continual Learning

· Planning

· Problem Solving

· Driving Accountability and Results


Performance Measures:

· Achievement of group sales, profit, and strategic objectives

· Positive client feedback

· Paperwork being completed promptly and accurately

· Positive growth


Qualifications:

· 5-10 years’ Experience within the Audio Visual and Event Production Industry, and/or Creative Agency

· Customer Service experience

· Post-Secondary Education

· Ability to multi-task and manage time effectively

· Creative, extremely detail-oriented, and organized

· professional attitude & work ethic

· Ability to communicate well with various levels of staff and clients

· Ability to work in fast paced environment

· Proficient with MS Office (Word and Excel) & other computer applications

· Positive customer service oriented attitude & personality

· Work within a team or independently

· Flexibility with scheduling & work tasks



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