Quality and Process Improvement Lead

Job Description Section:

Compliance and Operational Support

Division:

Water/Wastewater Treatment and Compliance

Department:

Community Infrastructure

Initial Reporting Location:

Frobisher Depot

Job Status:

Permanent position

Number of Vacancies:

1

Union Affiliation:

Non union

Hours of Work:

70 hours bi-weekly

Shift Work Required:

No

Range of Pay:

Group 12 - $3,714.20 to $4,371.50 bi-weekly (subject to review*)

The start date will follow the selection process.

Main Function The position is responsible to the Quality Systems Compliance Officer for the evaluation and configuration of current water, wastewater and storm water treatment processes to reduce costs, improve performance and develop best practices. Provides technical leadership within the division regarding operations process monitoring, sampling and reporting compliance, coordinating investigations and corrective actions, leading data analysis and optimization studies, and performance reporting in support of regulatory compliance, operational excellence, and continuous improvement within the division. Supervises the Water/Wastewater Process Technologist, clerical support staff, and other assigned staff.

Objectives

Lead and implement process optimization initiatives for water, wastewater, and stormwater treatment operations that improve treatment performance, reduce operating costs, and strengthen regulatory compliance.

Ensure the effective monitoring, investigation, and resolution of compliance, operational, and quality-related issues through data analysis, corrective actions, and continuous improvement practices.

Provide effective day-to-day supervision to ensure smooth operations, timely and accurate work completion, and consistent service standards, while fostering employee engagement and supporting performance, development, and well-being through clear direction, feedback, and a respectful work environment.

Duties

Supervise, direct, train, and evaluate the work of the Water/Wastewater Process Technologist and assigned staff, including task assignment, scheduling, performance management, and technical guidance.

Act as a technical resource to operational staff regarding water, wastewater, and stormwater treatment processes, process performance, operational troubleshooting, sampling programs, and regulatory compliance requirements.

Monitor, analyze, and interpret operational, laboratory, and process performance data; identify trends, variances, and opportunities for improvement; and prepare technical reports and recommendations for management review.

Plan, coordinate, and lead process optimization studies, pilot projects, treatment evaluations, performance assessments, and chemical optimization programs to improve operational performance and cost effectiveness.

Lead technical investigations related to treatment process failures, adverse water quality results, customer complaints, sampling exceedances, operational incidents, and non-conformances. Facilitate root cause analyses and verify the implementation and effectiveness of corrective and preventive actions.

Coordinate and oversee division sampling programs to ensure compliance with legislative, approval, permit, and operational requirements. Review monitoring results and initiate follow-up actions where required.

Develop, review, and maintain technical procedures, operating practices, sampling protocols, laboratory methodologies, guidance documents, and related records to support operational consistency and regulatory compliance.

Provide technical oversight of laboratory quality assurance and quality control activities, including analytical methods, instrument calibration requirements, laboratory audits, data validation, and testing protocols.

Evaluate emerging treatment technologies, analytical methods, monitoring equipment, and industry best practices, and recommend implementation where operational or compliance benefits are identified.

Develop and report key performance indicators related to treatment performance, process reliability, optimization initiatives, compliance trends, and operational risk.

Assist with the preparation of regulatory submissions, performance reports, annual reports, benchmarking initiatives, and technical documentation required by management, regulators, and other stakeholders.

Participate in procurement activities related to treatment processes, laboratory equipment, monitoring systems, consulting services, and process improvement initiatives, including preparation of technical requirements and evaluation of submissions.

Administer contracts and supplier relationships associated with process optimization projects, technical