Overnight Shelter Supervisor

2 months ago

Toronto, Canada Osborne - Recruitment Consultancy Full time

Overnight Shelter Supervisor

Working with our client, a long-time entity in the housing market in the downtown Toronto area, we are hiring looking an Overnight Shelter Supervisor for a one-year contract, to provide technological support to all housing locations within the organization and adhere to the mission statement and policies and procedures of their organization.


Benefits of the role:

  • $70,100 per year
  • Comprehensive Health and Dental Benefits Package
  • Positive working environment, with management who care about living in harmony and making a positive difference to the environment and communities in which we live and work
  • Working in a role that is critical to the well-functioning, efficiency of the company


Responsibilities:

  • Supervise a unionized workforce within the context of the Collective Agreement.
  • Provide case management expertise and support to Shelter Staff
  • Provide brief crisis counseling, information and referrals for applicants who cannot be placed immediately
  • Develop and implement programs focused on the optimization and continuous improvement of the performances and practices
  • Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
  • Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals
  • Manage city operated database, case management system and billing system
  • Ensure effective communications with other departments within Homes First Society as well as with external agencies
  • Prioritize and assign shift responsibilities and duties to team members
  • Develop individualized case plans with designated participants and help participants achieve their goals
  • Ensure that all documentation is completed to agency standards
  • Be able to work occasional weekends and/or evenings, when required
  • Be able to fulfill any element of Shelter Staff job description on an as needed basis
  • Be willing and able to carry 24 hour emergency pager on rotation
  • Working in an environment where there may be smoke is required.
  • Other responsibilities, as required.


Qualifications:

  • Post-secondary education in related field or equivalent in education and experience
  • At least 5 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness
  • Demonstrated experience performing assessment, advocacy, referral and case management functions and ability to effectively prioritize work in a fast paced environment
  • Ability to work effectively in a collaborative team environment
  • Excellent communication, organization and time management skills
  • Supervisory experience in a unionized setting an asset
  • Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and Residential Tenancies Act
  • Knowledge of resources and services available in the community
  • Excellent interpersonal, conflict resolution and organization skills
  • Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
  • The successful candidate will be required to work where smoking is present.

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