Program Manager

2 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Program Manager, Bethlehem United Shelter
**Position Type**: Non-Bargaining Unit, Permanent, Full-Time
**Number of Positions**: 1_ _
**Salary Range**: $62,731.50 to $69,244.50
**Vacation**:4 weeks** **to start

**Benefits**:Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

**RRSP**:RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

**Hours**: 37.5 hours per week, with evenings, overnights, and weekends
**Supervisor**: Senior Manager and Director, 24-Hour Services
**Posting Date**: March 6, 2024
**Application Deadline**: March 15, 2024_ _
**Location**: 1161 Caledonia Road, North York, ON, M6A 2W9

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The Bethlehem United Shelter (BUS) is a 70-bed site for women, men and couples who are homeless and facing challenges
such as living with severe mental health issues and dealing with substance use. Clients are allowed to have their pets while
staying at the shelter.

The Program Manager, Bethlehem United Shelter is responsible for developing and implementing services in a manner
consistent with the philosophy and principles of Fred Victor Centre. The Program Manager will assist the Senior Manager
with shelter operations and will be a member of the 24-HR Services Department. The Program Manager is required to
participate in organizational planning and development. This work requires a commitment and adherence to the values
and goals of FV as expressed in the mandate or the organization.

**Does this sound like work you want to be a part of?**
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals
and a chance to make a difference. With over 60 programs and services and more than 21 sites, there are lots of
opportunities to grow your career with us. Many members of the management team started in relief and front-line
roles.

**What You Will Do**:

- Manage operational aspects of the Caledonia emergency shelter by ensuring the safe and effective operations of

the site through appropriate systems, policies and staff training.
- Develop, maintain and ensure the implementation of site and funder’s policies and procedures, ensuring that

they are consistent with FVC, any legislation and/or Shelter Standards.
- Support staff to manage the day-to-day challenges of sheltering homeless and vulnerable people and to utilize

non-judgmental, creative interventions to help residents maintain shelter and meet their individual goals.
- Develop and foster a diverse staff team, which effectively functions to meet the program goals.
- Work with the Bethlehem United Church (partner) to ensure food services delivery is implemented according to

partnership agreements and Shelter Standards.
- Work with the FVC Facilities Manager to ensure the property management needs of the Caledonia shelter are

adequately met and that health and safety standards are met.
- Represent the organization externally in forums related to sectoral cooperation, advocacy and partnership.
- Participate in various management meetings, organizational planning and committee work.
- Co-chair of the Health and Safety Committee and ensure site inspections are taking place monthly. Respond to

all health and safety reports in a timely manner.
- Post relief vacancies, select participants, schedule interviews, complete reference checks, prepare employment

letters, request police checks, and prepare orientation packages.
- Consult with other 24-HR services managers regarding their individual hiring needs to ensure the relief pool is

sufficient to provide adequate coverage across the sites.
- Complete the relief hiring process in a timely manner.
- Carry out other duties as assigned by the Senior Manager and/or Unit Director.

**What You Bring to the Team**:

- 2+ years of experience with managing teams in a residential setting.
- Extensive experience with direct supervision, coaching and mentoring of staff teams in the homeless sector.
- Experienced with utilizing a participatory management and collaborative decision-making approach and style.
- Extensive experience providing individual support for clients who are homeless, living in poverty, dealing with

server mental health issues and addictions, socially isolated and who come from diverse racial, ethnic, and
cultural backgrounds.
- Extensive knowledge of mental health issues and substance use.
- Highly develop advocacy, crisis intervention and prevention, conflict re

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