Specialist Business Analysis

Specialist Business Analysis At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters.

Job Summary The Specialist Business Analysis is responsible for identifying, eliciting, analyzing, specifying, and validating the business needs of users throughout CN and for specific projects or initiatives. The role acts as a liaison between the Product Owner / Manager, various stakeholders, and I&T groups (e.g., architecture, design, delivery, quality assurance, project management). The incumbent translates the Business request into detailed stakeholder requirements and user stories, which the incumbent follows through the project lifecycle.

Main Responsibilities Gathering and Managing Business Needs

Plan business analysis activities for projects and initiatives

Analyze project requirement relationships (e.g., affinity diagrams, fishbone, feasibility analysis) and maintain traceability of requirement changes and establish their priority

Organize and facilitate workshops, interviews, and meetings, while being mindful of the impact of organizational changes

Create and validate current and future processes with business partners

Map business processes and roles to activities (e.g., workflow diagrams, responsible, accountable, consulting, informed matrix) and follow the Process Classification Framework (PCF)

Analyze processes to identify business opportunities

Elicit and document business requirements from internal and external partners

Analyze, synthesize, document, explain and communicate business information to technical teams

Define and understand solution gaps and communicate the impacts to the business

Support the product owner / manager in program increment and product backlog prioritization and in testing activitiesApply and ensure compliance with all Information and Technology (I&T) standards throughout the project

Cross Project Integration

Lead cross-functional collaboration with other projects or programs to validate business needs

Understand cross-project dependencies to align project deliverables

Coach

Coach project team members on the delivery approach (SAFe methodology) and business analysis concepts (e.g., process mapping, user stories, acceptance criteria)

Share business and expertise knowledge with project team members and with the business analyst’s community

Business Analysis Practice Development

Work closely with the Business Analysis Lead / Manager and other I&T stakeholders on the continuous improvement of the business analysis framework and toolkit

Requirements Experience Business Analysis and Processes

Minimum 5 years of experience in business analysis and processes

Experience with Lean Six Sigma and Agile methodologies

Experience with writing user story with acceptance criteria

Experience handling and prioritizing Product Backlog

Experience with Azure Development Operations (DevOps) and JIRA

Experience using Visio

Experience with process mapping

Experience in project management methodology

Experience working on enterprise-level projects impacting multiple stakeholders

Experience working with complex systems in large organizations*

Experience working in or with Design Thinking and Lean or Agile software delivery teams*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

Bachelor’s Degree in Business Administration or Information Systems, Computer Science, Engineering or an equivalent Degree and experience

IIBA-CBAP certification*

Lean Six Sigma Green Belt*

Scaled Agile Framework (SAFe) certification*

Scrum Master certification*

*Any designation for these above would be considered as an asset

Competencies

Identifies needs and finds solutions to create value for all stakeholders

Collaborates with others and shares information

Demonstrates active listening

Communicates with impact

Develops self and others

Provides recognition

Applies critical thinking

Technical Skills/Knowledge

Knowledge of facilitation and elicitation techniques

Knowledge of Transportation and Logistics, including Intermodal and Carload*

*Any knowledge for any of th