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Senior Sports Operations Manager

1 month ago

canada ca LUG Sports Group Full time

LUG Sports Group Inc. 

Senior Sports Operations Manager

Keep the Dream Alive. It's a simple statement that means so much to thousands of LUG Athletes playing in our recreational sports leagues across North America. LUG started as a way for young adults to keep playing the sport they loved in recreational and competitive settings long after minor sports programming ended. From our original roots as a small 6 team hockey league, we have grown into one of the largest adult sports leagues with over 20,000 players across 50+ cities.

With a focus on creating a strong, competitive, inclusive community, and delivering exceptional experiences both on and off the field of play, LUG is the ticket that students, adults, and alumni need for all of their sport and social needs.

We are currently looking for a Senior Sports Operations Manager to help support and lead our efforts to provide the first class experience that our members expect whether they're playing in a hockey league in London Ontario Canada, a Softball league in Tucson Arizona USA or any of our other sports (volleyball, eSports, flag football and more). This individual will provide leadership and work closely with our facilities partners, Campus Commissioners, Game Day Staff, Time Keepers, Officials and other contractors to help ensure smooth and consistent league operations. They will also manage a team of 3+ members of our Operations team to ensure they are hitting their personal goals and initiatives. They will meet and/or exceed established targets and make excellent decisions based upon analysis, knowledge, experience, and sound judgment.

Having personal accountability and actions to set positive examples for all of our staff while "understanding the bottom line" to effectively coach and mentor direct reports. When we say understanding the bottom line, we mean the bottom line for customers, which translates into games that are scheduled well in advance, time keepers there to keep stats and play music, with referees ready to keep games running smoothly and all of the other operational details required. The bottom line for our customers is games that exceed expectations with no hiccups along the way. 

General responsibilities include:

  • Lead a 3+ person operations team who oversees the entirety of operational excellence for our business. The list below includes a non-exhaustive list of the various responsibilities assigned to the current operations team. 
  • Your role is to ensure that each member of the team is accountable for their area of responsibility with a high degree of success. 
  • Build processes and procedures to help simplify operations and the back end experience to deliver a consistent player experience. 
  • Work closely with facility partners to secure and negotiate inventory for games and leagues. Manage contracts and maintain good relationships with key partners. 
  • Create and manage league schedules and staff schedules to ensure all necessary support staff (time keepers, game day staff, photographers, etc) are on locations for games, events, and all other league related activities. 
  • Model all scenarios and keep organized projections for possible team, league and venue situations. Pre-emptively plan for all possible issues with staff that are trained and capable. 
  • Oversee league statistics and scoring tracking to ensure all games are accurately and consistently posted to the website immediately following games.
  • Source out new and manage existing relationships with officials, and other contractors as required. 
  • Manage on time payments for all Game Operations related staff with proper reporting and validation of all data.
  • Act as a lead on team/player communications keeping teams informed of schedule changes, league updates, and outstanding balances owed to ensure all league dues are collected on time. 
  • Equipment management, support shipping of materials and supplies across the leagues. 
  • Supporting other initiatives that pop up in our fast moving, entrepreneurial business such as photoshoots, product and campaign launches, and more. 

Education and Knowledge Requirements

  • 3-6+ years' experience in an Operations position, hospitality services, management consulting, or project management. 
  • Sports league or community program leadership experience is considered an asset. 
  • General business fundamentals
  • Training development and communications
  • Financial analysis and Performance metrics
  • Business planning & forecasting
  • Current industry trends
  • Service quality principles

Skill Requirements

  • Great email writing and communication skills
  • Excellent organizational skills. This role will require you to look forward, plan, lead and manage.
  • People management skills 
  • Strong negotiating skills
  • Attention to detail
  • Ability to see the big picture
  • Proficient at using Microsoft Suite, Google for Business, Calendly, Canva, Klaviyo, Slack

Additional Notes 

  • We're a remote-first team and output is more important than facetime, so where you choose to work is up to you — as long as you have internet access, you can work from wherever helps to make you successful, and your family happy. 
  • League games typically take place on evenings and weekends. This is not your standard 9-5. Working day requirements may shift based on leagues running and the season.   

Benefits and Compensation

  • Competitive salary and aggressive bonus based on company + personal performance
  • Unlimited Time Off
  • 3-4 weeks of additional mandatory company time off (~3 weeks in December and 1 week in April) 
  • 4 Day Long Weekends in the Summer
  • 100% company paid comprehensive benefits package for all your health and Premium dental needs
  • Monthly athletic fee stipend
  • Free participation in LUG Sports Leagues

If you are interested in applying for this position, please send your resume and cover letter to hiring@lugsports.com

For the Cover Letter, we don't need anything fancy, just tell us in plain writing why you want to join the LUG Head Office team. Only those who include a Cover Letter will be considered. 

NOTE: At LUG, we are building leagues for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.