user support technician

3 weeks ago


Abbotsford, Canada MEVIS CONSULTING INC Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 yearsWork setting
  • Relocation costs not covered by employer
  • Consulting firmTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsComputer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Jira
  • Device drivers
  • Networking software
  • Networking hardware
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Programming software
  • Web service design
  • Programming languages
  • Software development
  • Wireless networksTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyOther benefits
  • Learning/training paid by employer
  • Other benefits
  • Parking available


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