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user support technician

2 months ago

Toronto, Canada Identity Digital Canada Corp Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: 2 years to less than 3 years
  • Computer engineering, other
  • Telecommunications technology/technician
  • Computer technology/computer systems technologyTasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide customer service
  • Manage incidentsComputer and technology knowledge
  • Internet
  • Word processing software
  • Presentation software
  • Communication software
  • Mapping and data visualization software
  • Salesforce
  • Data analysis software
  • MS Office
  • MS Windows
  • SQL
  • Spreadsheet
  • TCP/IP
  • XMLWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • SittingOwn tools/equipment
  • Internet access
  • Cellular phonePersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyScreening questions
  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?
  • What is your current field of study?Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefitsFinancial benefits
  • Bonus
  • Registered Retirement Savings Plan (RRSP)Other benefits
  • Other benefits