front desk agent
4 weeks ago
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
- or equivalent experienceWork setting
- Hospitality industry
- Staff accommodation provided
- Hotel, motel, resortTasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer serviceComputer and technology knowledge
- Central reservation system (CRS)
- Spreadsheet
- InternetSecurity and safety
- Criminal record checkTransportation/travel information
- Public transportation is availableWork conditions and physical capabilities
- Attention to detail
- Fast-paced environmentPersonal suitability
- Client focus
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 33 to 40 hours per week
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