Reservations Agent

4 weeks ago

Banff, Canada Accor Full time

Company Description

Reservations Agent
We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies
Are you an individual with a high level of attention to detail and have a gregarious personality?
Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?


Job Description

What you will be doing:

Consistently offer professional, engaging and friendly service Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department. Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed. Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly. Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded. Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required. All other duties as assigned.

What is in it for you:  

Subsidized staff accommodation provided on-site for full time status Duty meal in our newly renovated staff cafeteria Employee Travel Program Comprehensive Wellness Platform Discounts on food & beverage/fitness centre/spa/golf Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
Qualifications

Your experience and skills include:

Previous reservations or sales experience is an asset. Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset. Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously. Strong computer skills with a working knowledge of Word, and Excel. Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Additional Information

Your team and working environment:

Fast-paced, upscale, luxury hotel Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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