front desk clerk, hotel

2 weeks ago

Pembroke, Canada 2465620 Ontario Inc Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an asset
  • or equivalent experienceTasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer serviceComputer and technology knowledge
  • Multi-line switchboard
  • Central reservation system (CRS)
  • OperaPersonal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team playerScreening questions
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?Health benefits
  • Dental plan
  • Health care plan
  • Work Term: Permanent
  • Work Language: English
  • Hours: 16 to 40 hours per week

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