Senior Manager, Capital Markets End User Support

4 weeks ago

Toronto, Canada BMO Full time
Application Deadline:

05/02/2024

Address:
100 King Street West

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.
  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
  • Ensures alignment between values and behaviour that fosters diversity and inclusion.
  • Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attracts, retains, and enables the career development of top talent.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Provides strategic input into business decisions as a trusted advisor.
  • Manages complexity across business value, technology and interaction models.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Identifies emerging issues and trends to inform decision-making.
  • Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Acts as the prime subject matter expert for internal/external stakeholders.
  • Monitors and tracks performance, and addresses any issues.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
  • Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
  • Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
  • Supports deployment activities, managing implementation issues to resolution.
  • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
  • Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
  • Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
  • Collaborates and engages with the appropriate areas across the bank.
  • Develops or helps to develop the knowledge assets required for the operation.
  • Promotes adherence to standards and industry best practices.
  • Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
  • Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:
  • Experience with End User Computing technologies (Windows, SCCM, VDI, etc.)
  • Troubleshooting across technologies (desktop, network, servers) and familiarity with Troubleshooting tools (Systrack, wireshark, etc. )
  • Experience with Mobility management and deployment tools (InTune, AirWatch, MDM)
  • Typically 7-10 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
  • Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
  • Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
  • Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • Prefer 7-10 years of Capital Markets experience

Grade:
8
Job Category:
People Manager / Gestionnaire
We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

  • Manager, Digital Marketing

    1 week ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Digital Marketing - Canada Acquisitions **The Capital One Digital Marketing way.** You might know us as a credit card company, but we’re about much more than that. We’re a data-driven company that is inspired by our customers’ needs, and passionate about making their lives...

  • Senior Search Associate, Marketing

    2 weeks ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Search Associate, Marketing Overview  As a Senior Search Associate, you will join the Performance Marketing team and be a part of a collaborative cross-functional team responsible for driving customer growth and efficiency across Search. In this role, you will partner with leads across the...

  • End User Support Specialist

    7 days ago

    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • Senior Product Designer

    2 weeks ago

    Toronto, ON, Canada Highfi Full time

    HighFi is a platform powered by generative AI for fintech lenders to streamline their lending operations. In the last decade, fintech has transformed lending while the process for raising and managing the debt capital they need to operate has remained inefficient. The finance teams at fintech lenders have to rely on Excel to manage complex workflows which...

  • Senior Business Analyst, Capital Markets – Data Mapping

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Senior Business Analyst - Capital Markets - Data Mapping On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Business Analyst - Capital Markets - Data Mapping. Senior Business Analyst - Capital Markets - Data Mapping – Job Description Regulatory Reporting and Service Technology - The RRST team follows agile methodology to build...

  • Client Support Agent

    4 weeks ago

    Toronto, Canada Independent Electricity System Operator Full time

    The opportunity  Reporting to the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business...

  • Senior Manager, Capital Markets Surveillance

    4 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?You will be part of the RBC Compliance Surveillance Team, which is a core, global, second line-of-defense function within Compliance that works closely with the first-line and the third-line (Internal Audit) and other second-line functions as part of an integrated controls framework. It performs routine...

  • End User Support Technician

    4 weeks ago

    Toronto, Canada Equifax Full time

    **Synopsis of the role** - In this role, you will provide industry standard technical support to internal customers through in-person interaction five days a week in the office. You will prepare laptops for new employees to ensure they are technically functional on their first day at Equifax. You will assess the nature of system or service issues and resolve...

  • CRM User Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    CRM User Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst. CRM User Support Analyst – Job Description Direct Support of Users in the Use of CRM Applications Communicating with Users across capital markets with various stakeholders Responds to requests for assistance in the use of the...

  • Business Analyst, Capital Markets

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Business Analyst - Capital Markets - Change Management/Trading On behalf of our client in the Banking Sector, PROCOM is looking for a Business Analyst - Capital Markets - Change Management/Trading. Business Analyst - Capital Markets - Change Management/Trading – Job Description One of bank’s largest projects – replacing legacy derivatives and trading...

  • Business Analyst Capital Markets

    3 weeks ago

    Toronto, ON, Canada Aletha Corp. Full time

    ALETHA is a dynamic, Toronto-based IT consulting boutique which strives for excellence in customer service and delivery in financial services and fintech industry. We focus on technology advisory, cloud computing, integration solutions, and enterprise data solutions and analytics. With a team of highly knowledgeable business and technical experts, we...

  • Business Analyst Capital Markets

    3 weeks ago

    Old Toronto, Canada Aletha Corp. Full time

    ALETHA is a dynamic, Toronto-based IT consulting boutique which strives for excellence in customer service and delivery in financial services and fintech industry. We focus on technology advisory, cloud computing, integration solutions, and enterprise data solutions and analytics. With a team of highly knowledgeable business and technical experts, we provide...

  • Business Analyst Capital Markets

    3 weeks ago

    Old Toronto, Canada Aletha Corp. Full time

    ALETHA is a dynamic, Toronto-based IT consulting boutique which strives for excellence in customer service and delivery in financial services and fintech industry. We focus on technology advisory, cloud computing, integration solutions, and enterprise data solutions and analytics. With a team of highly knowledgeable business and technical experts, we provide...

  • Business Analyst Capital Markets

    4 weeks ago

    Old Toronto, Canada Aletha Corp. Full time

    ALETHA is a dynamic, Toronto-based IT consulting boutique which strives for excellence in customer service and delivery in financial services and fintech industry. We focus on technology advisory, cloud computing, integration solutions, and enterprise data solutions and analytics. With a team of highly knowledgeable business and technical experts, we provide...

  • Senior Financial Analyst

    3 weeks ago

    Toronto, ON, Canada Canadian Imperial Bank of Commerce Full time

    Senior Financial Analyst - Capital Markets Accounting page is loaded Senior Financial Analyst - Capital Markets Accounting Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2405620 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated...

  • Senior Financial Analyst, Capital Markets Accounting

    3 weeks ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Senior Financial Analyst - Capital Markets Accounting page is loaded Senior Financial Analyst - Capital Markets Accounting Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2405620 We’re building a relationship-oriented ...

  • Senior Financial Analyst, Capital Markets Accounting

    4 weeks ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Senior Financial Analyst - Capital Markets Accounting page is loaded Senior Financial Analyst - Capital Markets Accounting Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2405620 We’re building a relationship-oriented ...

  • Senior Financial Analyst, Capital Markets Accounting

    4 weeks ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Senior Financial Analyst - Capital Markets Accounting page is loaded Senior Financial Analyst - Capital Markets Accounting Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2405620 We’re building a relationship-oriented ...

  • Senior Financial Analyst, Capital Markets Accounting

    2 hours ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Senior Financial Analyst - Capital Markets Accounting page is loaded Senior Financial Analyst - Capital Markets Accounting Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2405620 We’re building a relationship-oriented ...

  • Managing Director, Capital Markets Internal Audit

    4 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As Managing Director Internal Audit - Capital Markets and RBC Non-Trading Products, you will support of the Global Vice President Capital Markets, Internal Audit in providing independent, objective risk assessment and evaluation of the effectiveness of risk management practices, internal control and corporate...