user support technician

4 months ago


Abbotsford, Canada Novagems Inc. Full time
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 yearsTasks
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Manage incidents
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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