User Support Technician

6 months ago

Abbotsford, Canada SubcoDevs, Inc Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
- Education:

- Expérience:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
**Tasks**:

- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
- Consult with clients after sale to provide ongoing support
- Communicate technical problems, processes and solutions
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software
**Computer and technology knowledge**:

- Jira
- Unix
- Networking hardware
- Intranet
- Internet
- Servers
- File management software
- Mail server software
- Programming software
- MS Office
- MS Windows
- SQL
- TCP/IP
- MS Excel
- Git
**Work conditions and physical capabilities**:

- Fast-paced environment
- Attention to detail
**Personal suitability**:

- Client focus
- Excellent oral communication
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Experience**:

- 1 year to less than 2 years
**Other benefits**:

- Paid time off (volunteering or personal days)
**Supports for visible minorities**:

- Participates in a government or community program or initiative that supports members of visible minorities

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