user support technician

1 month ago


Elmira, Canada Team Home Realty Inc. Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 35 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 7 months to less than 1 year
  • or equivalent experienceTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficultiesSupervision
  • No supervision responsibilityComputer and technology knowledge
  • Android
  • iOS
  • Internet
  • Desktop applications
  • Word processing software
  • Website creation and management software
  • JavaScript
  • MS Office
  • MS Windows
  • Spreadsheet
  • WordPressWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Standing for extended periodsOwn tools/equipment
  • Internet access
  • Cellular phonePersonal suitability
  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Ability to multitask
  • Time managementScreening questions
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?Workplace information
  • Remote work available


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