Technical Support Analyst

4 weeks ago

Calgary, Canada Equest Full time
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we have only just begun "

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team. As a Technical Support Analyst you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

Responsibilities:
  • Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
  • Logging and documenting all customer interactions within our ticketing system and escalating matters as required
  • Collaborating with other groups/departments to streamline service delivery
  • Identify opportunities to drive process improvements that positively impact the client's experience
  • Develop knowledge and understanding of our software and the supporting Infrastructure
  • Achieve relevant certification in line with department needs and requirements
  • Achieving and exceeding KPI targets and other Metrics defined by the department
  • Available to travel at least 1 week per month throughout the USA and Canada
  • Keeping abreast of software enhancements and new releases, by reviewing release notes
  • Commit to an ongoing personal development and cross-training as recommended by your Team Lead

Qualifications:
  • Previous customer service or dealership experience will be an asset
  • High School Diploma required, relevant certification or post-secondary diploma preferred
  • Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
  • Previous experience working with Networks (TCP/IP)
  • Basic LAN/WAN knowledge
  • CompTIA A+ and Network + Certifications are an asset
  • Excellent customer service skills
  • Problem solving and trouble shooting skills
  • Strong documentation abilities
  • Effective time management and organization
  • Strong multi-tasking and prioritization
  • Excellent verbal and written communication skills
  • Ability to work within and meet set deadlines
  • Thorough understanding of PC hardware and software as well as Microsoft Products
  • Strong base knowledge of industry standard business applications
  • Willingness to commitment to an ongoing system of education and cross-training

What we offer:
  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive base salary ($50,000 k/yr. to $56,000 k/yr.)
  • Great referral bonus
  • Staff discounts with GM, Dell, and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

#INPBS

  • Technical Support Analyst

    2 months ago

    Calgary, Canada Pason Systems Corp Full time

    **The Role**: **The Team**: The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and...

  • Technical Support Analyst

    4 weeks ago

    Calgary, Canada Bayshore HealthCare Full time

    Job Description Description - External Technical Support Analyst (Full Time) Role Summary The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team. This role acts as the single point of contact for all first and second level escalations of...

  • Technical Support Analyst

    1 week ago

    Calgary, Canada Intelligent Wellhead Systems Full time

    **Job description** **Technical Support Analyst** Technical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule 4 days on, 4 days off. This position will be a hybrid model working from home and at our Calgary office. **Responsibilities** - Strong organizational, problem-solving and analytical skills - Understanding...

  • Senior Analyst, Technical Support

    3 weeks ago

    Calgary, Canada Blackline Safety Full time

    Our fast-growing company is currently hiring a Senior Technical Analyst to join our dynamic and collaborative Technical Support team. As a Senior Technical Analyst, you will play a crucial role in resolving complex technical issues and providing innovative solutions to our customers.Who you are You believe in a customer-focused company and want to be part of...

  • Senior Analyst, Technical Support

    4 weeks ago

    Calgary, Canada Blackline Safety Full time

    Our fast-growing company is currently hiring a Senior Technical Analyst to join our dynamic and collaborative Technical Support team. As a Senior Technical Analyst, you will play a crucial role in resolving complex technical issues and providing innovative solutions to our customers.Who you are You believe in a customer-focused company and want to be part of...

  • Senior Analyst, Technical Support

    1 week ago

    Calgary, Canada Blackline Safety Full time

    Our fast-growing company is currently hiring a Senior Technical Analyst to join our dynamic and collaborative Technical Support team. As a Senior Technical Analyst, you will play a crucial role in resolving complex technical issues and providing innovative solutions to our customers.Who you are You believe in a customer-focused company and want to be part of...

  • Technical Support Analyst

    1 month ago

    Calgary, Canada Indo Can Systems Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Supervise other technical support...

  • Technical Support Analyst

    4 days ago

    Calgary, Canada Geeks Prime Tech Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Technical Support Analyst

    1 month ago

    Calgary, Canada EXSERSOL INC Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and...

  • Technical Support Analyst

    1 week ago

    Calgary, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we have only just begun! “  The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...

  • Technical Support Analyst

    4 weeks ago

    Calgary, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we have only just begun! “  The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...

  • technical support analyst

    7 days ago

    Calgary, Canada Kajata Inc. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • technical support analyst

    2 months ago

    Calgary, Canada Kajata Inc. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • Technical Support Analyst

    4 weeks ago

    Calgary, Canada PBS Systems Full time

    Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada ● Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada Req #528 Monday, May 6, 2024 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we have only just begun! “ The Opportunity: We are changing the way people buy...

  • Technical Support Analyst

    4 weeks ago

    Calgary, Canada PBS Systems Full time

    Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada ● Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada Req #528 Monday, May 6, 2024 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we have only just begun! “ The Opportunity: We are changing the way people buy and...

  • Technical Support Analyst

    1 week ago

    Calgary, Canada PBS Systems Full time

    Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada ● Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada Req #528 Monday, May 6, 2024 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we have only just begun! “ The Opportunity: We are changing the way people buy and...

  • Technical Support Analyst III

    1 month ago

    Calgary, AB, Canada United Farmers of Alberta Co-operative Limited Full time

    Reporting to the Sr. Manager, IT Cardlock and Retail Services , the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations. The Technical Support Analyst III will also be key in future...

  • technical support analyst

    2 months ago

    Calgary, Canada Kajata Inc. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • technical support analyst

    1 week ago

    Calgary, Canada Kajata Inc. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • Analyst, Systems Technical Support

    1 month ago

    Calgary, Canada Quantum Equipment LTD Full time

    Education: - Expérience: **Education**: - Other trades certificate or diploma - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and solutions log for use by other...