Assistant Branch Manager

3 weeks ago

London, Canada BMO Full time
Application Deadline:

04/28/2024

Address:
377 Southdale Road West

This role is a one year contract

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank's policies and processes.
  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
  • Ensures alignment between values and behaviour that fosters diversity and inclusion.
  • Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attracts, retains, and enables the career development of top talent.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
  • Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
  • Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business.
  • Supports the Bank's community involvement and participates in community activities.
  • Resolves customer related issues using knowledge of bank services, products, and processes.
  • Fulfills sales and service activities for the customer in accordance with approved procedures.
  • Provides input into area business and market plans to optimize new and existing business opportunities within the community.
  • Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
  • Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
  • Analyzes data and information to provide insights and recommendations.
  • Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
  • Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
  • Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
  • Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
  • Builds effective relationships with internal/external stakeholders.
  • Maintains the confidentiality of customer and Bank information.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with all legal and regulatory requirements for the jurisdiction.
  • Focus may be on a business/group.
  • Thinks creatively and proposes new solutions.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works mostly independently.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:
  • Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • 1-3 years of banking or customer service/sales or equivalent experience.
  • Previous supervisory or management experience - preferred.
  • General knowledge of retail banking products and services.
  • General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
  • Working knowledge of competitive marketplace and trends in product offerings.
  • Working knowledge of branch operational processes and policies.
  • Working knowledge of branch technologies, processes, and performance metrics.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.

Grade:
5
Job Category:
People Manager / Gestionnaire
We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

  • Branch Manager

    4 days ago

    London, Canada Howell Pipe & Supply Full time

    **Summary** The branch manager oversees and manages the operations of a branch. This is a hands-on management function with coaching and administrative duties, requiring in depth knowledge of the organization, warehousing, customer service and personnel leadership. Work is performed without supervision and requires interaction with other departments and...

  • Branch Manager

    6 days ago

    London, Canada Province Electric Supply Full time

    **About Us** Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations...

  • Assistant Branch Manager Ii

    4 weeks ago

    London, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Assistant Branch Manager

    5 days ago

    London, Canada BMO Financial Group Full time

    377 Southdale Road West London Ontario,N6J 4G8 **This role is a one year contract** Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that...

  • Branch Manager

    3 weeks ago

    London, Canada Sinclair Dental Ottawa Full time

    Sinclair Dental prides itself on being a leader in the dental supply industry with 50 years of service and an excellent reputation in the Canadian market. We are a Canadian privately owned business with 11 locations across the country, and a dedicated team of over 600 people. Come join our growing organization!  Your new role As the Branch Manager,...

  • Branch Manager

    2 days ago

    London, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our LONDON location!** The Branch Manager is responsible for overseeing and providing support...

  • Branch Assistant- Communications, Wood Gundy

    7 days ago

    London, Canada Canadian Imperial Bank of Commerce Full time

    Branch Assistant- Communications, Wood Gundy page is loaded Branch Assistant- Communications, Wood Gundy Apply locations London, ON time type Full time posted on Posted Yesterday job requisition id 2404843 We’re building a relationship-oriented bank for the modern world. We...

  • Branch Assistant- Communications, Wood Gundy

    7 days ago

    London, Canada Canadian Imperial Bank of Commerce Full time

    Branch Assistant- Communications, Wood Gundy page is loaded Branch Assistant- Communications, Wood Gundy Apply locations London, ON time type Full time posted on Posted Yesterday job requisition id 2404843 We’re building a relationship-oriented bank for the modern world. We...

  • Branch Assistant- Communications, Wood Gundy

    1 week ago

    London, Canada Canadian Imperial Bank of Commerce Full time

    Branch Assistant- Communications, Wood Gundy page is loaded Branch Assistant- Communications, Wood Gundy Apply locations London, ON time type Full time posted on Posted Yesterday job requisition id 2404843 We’re building a relationship-oriented bank for the modern world. We...

  • Branch Assistant- Communications, Wood Gundy

    1 week ago

    London, Canada Canadian Imperial Bank of Commerce Full time

    Branch Assistant- Communications, Wood Gundy page is loaded Branch Assistant- Communications, Wood Gundy Apply locations London, ON time type Full time posted on Posted Yesterday job requisition id 2404843 We’re building a relationship-oriented bank for the modern world. We...

  • Branch Assistant- Communications, Wood Gundy

    2 days ago

    London, Canada Canadian Imperial Bank of Commerce Full time

    Branch Assistant- Communications, Wood Gundy page is loaded Branch Assistant- Communications, Wood Gundy Apply locations London, ON time type Full time posted on Posted Yesterday job requisition id 2404843 We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing...

  • Associate Branch Manager Cibc Wood Gundy

    4 days ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Branch Assistant- Communications, Wood Gundy

    4 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bar Manager

    4 weeks ago

    London, Canada Byron-Springbank Legion - Branch 533 Full time

    Royal Canadian Legion Byron-Springbank Branch #533 **Bar Steward** The Byron Legion is looking for a Full Time Bar Manager responsible for the day-to-day operation of the bar. Duties include, but not limited to: Greet and serve all customers in a professional and courteous manner; provide the bookkeeper with a daily sales report (by shift); maintain an...

  • Branch Assistant- Communications, Wood Gundy

    1 week ago

    London, ON, Canada Canadian Imperial Bank of Commerce Full time

    Branch Assistant- Communications, Wood Gundy page is loaded Branch Assistant- Communications, Wood Gundy Apply locations London, ON time type Full time posted on Posted Yesterday job requisition id 2404843 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s...

  • Branch Manager

    3 weeks ago

    London, ON, Canada Sinclair Dental Full time

    Sinclair Dental prides itself on being a leader in the dental supply industry with 50 years of service and an excellent reputation in the Canadian market. We are a Canadian privately owned business with 11 locations across the country, and a dedicated team of over 600 people. Specifically, this position is in charge of expanding sales and market presence,...

  • Teacher of the Deaf, Uncertified On Call Supply Opportunities – Pool Hiring

    2 weeks ago

    London, Canada Provincial and Demonstration Schools Branch Full time

    Teacher of the Deaf, Uncertified On Call Supply Opportunities – Pool Hiring (PDSB23-134, PDSB23-135)Posted on 08/25/2023Positions available for 2023/2024 School yearA rewarding opportunity awaits you with The Ministry of Education, Provincial and Demonstration Schools Branch in one of our two (2) Schools for the Deaf:  Ernest C. Drury School for the...

  • District Manager

    4 weeks ago

    London, Canada Cash 4 You Corp. Full time

    **Cash 4 You | Loans and Financial Services** One of Canada’s Fastest Growing Companies, we operate at the intersection of Retail, Technology and Financial Services. For nearly two decades, Cash 4 You has been recognized as a leader in the consumer financial service industry with over $1Billion dollars of loans funded. We are not only known for our fast...

  • Manager of Clinical Practice

    2 weeks ago

    London, Canada Bayshore HealthCare Full time

    Job Description Manager of Clinical Practice - London Branch Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In...

  • Manager in Training

    1 week ago

    London, Canada Moffatt & Powell Rona Full time

    Moffatt and Powell RONA offers a highly rewarding environment where you can elevate your career. We are rapidly growing with nine retail branches in South-Western Ontario. We offer competitive compensation, great benefits (including a pension!), a professional and fun atmosphere and work-life harmony. Moffatt & Powell RONA is currently looking to hire a...